It’s things like this that grind my gears. I thought that First Direct was better than this, though
I think the value of a product isn’t just in what it costs you, but the quality of the service and the absence of issues like this. So, for me, the value of a Monzo account is much greater than one that pays me interest - or gives me £100 to join - simply because these things don’t happen.
(Really sorry to hear this, by the way. Don’t First Direct give you a switching incentive then some more money if you’re not happy? I’d pocket both of them if I were you! )
I’ve had to phone First Direct twice. Once to finish opening the account and another to find out what is happening with this ‘hello gift’.
Firstly, I don’t really think either of those things warrants having to physically call. They could all be automated or done online or in-app. The hello gift appears to be done through a third party who require you to first wait a few weeks after your account opens before they let you register for the gift. Then another week. Then they let you pick the gift. Then they say you’ll get a tracking number within 30days (it’s been two weeks so far, about 5 weeks since I applied for an account).
I mean they’re perfectly lovely on the phone but I feel like an arse for phoning when they could just communicate better by email, text or app. I couldn’t even use my account to transfer money after I had set it up for some reason and the error message said I needed a First Account (which I had).
Oh, and they use that first set up phone call to try and get you to move your salary over and get a savings account and go on about their other products.
It’s probably worth asking. Can you message them in the app/internet bank?
(Oh, my advice is to grab the gadget even if you don’t want it - there’s always eBay, it could be a spare, or you could donate it to whoever guesses best when Monzo will hit a million customers!)
I agree with this! One of the calls I made was also for that very error message. If they had better error messages or less redicioulous security measures, I wouldn’t have had to call.
They aren’t any better than my old Lloyds account tbh. In fact, they didn’t try and sell me anything and show pending card transactions!
Why? I think you should claim it as well as their Goodbye gift (£100) for leaving as an unhappy customer. You have a perfectly valid reason for not being happy with them
I’m unsure about this one. They list just about every “way to bank” above telephone banking on their website and when you call they seem very interested in getting you to use the app
I’m not the greatest fan of calling any call centre, from the automative selection to speak to someone (bloody pressure stay calm) to the rediculous music whilst waiting and being told “my call is important to us please hold” hence why I choose Giffgaff and monzo … Community like this suits me fine. Monzo CS always does well for me. 10/10
I don’t mind calling it’s simple just to call enter the account number and then say my voice is my password. After being connected they’re always very helpful.
I hated getting a mortgage with my legacy bank as we were using a deal that we only get as we have their packaged account and we just pay the fee and use it for nothing else
You could hear the guys voice as we went through the application and him going “well we would normally take these figures straight from your current account but you don’t appear to use it”