Nothing to be upset about you’ve plenty time to switch to a new bank and you can still access funds.
CASS out to a new provider they’ll take case of all the hard work and then just update UC with the new bank details. You’re lucky in a way as it’s not an instant closure so plenty time to get a new account sorted.
Everyone handles things differently but thank you for taking the time to repeat what was advised previously. 
Put in a complaint, get to deadlock (you seem to be there already), then move on to the ombudsman with it. Fair treatment surely doesn’t include making up half-baked excuses for closing your account!
Maybe they’d rather lose a few customers than raise backing for capital adequacy (if they have, I called it 
)
Who will side with Monzo. They can give two months notice and close an account. That’s what they are doing.
I think they’ll side with Monzo on the substantive issue, but maybe not the communication
Perhaps for a one-off complaint. It’ll be a different matter if they’re getting significant numbers of the same sort of issue
Indeed, but if they were to get an influx all complaining about the same thing it will become a trend which may be investigated.
OK, so if they side with Monzo, go to the Advertising Standards Authority and complain about their claim of being “fair” and “transparent”.
From the website about us page…
By solving your problems, treating you fairly and being totally transparent, we believe we can make banking better.
I’m sick of Monzo’s BS 
Hey @txm_xt, I’m sorry tp hear that this has happened to you - I’d be frustrated too.
I’m going to close this thread because it’s a duplicate, not to prevent anyone from posting. Do pick up the conversation in an open topic.