I had pretty much the same thing happen to me a few days ago- only difference by the sounds of it is that i dont get UC, but i did make a payment to Coinbase of £200 a while back (only 1 mind you, and never a withdrawal)
but then im not sure why a customer paying out towards coinbase would be such an issue- especially a pretty low amount like a one off £200
and surely UC isnt a problem? especially now of all times! So many people out of work or on reduced wages- so im sure there are many receiving UC. Seems insane they would close your account for that
ive sent them a message/email and they said they were investigating my case and would let me know by the 1st march
I dont know much about UC, but surely if they have approved him to receive it, who are the bank to say otherwise and not only assume something risky is going on, but to close the account without even asking the bank account holder for an explanation?
does that not depend on who is asking them to tweak their risk appetite …hmmmm …( if anybody is ) when do FCA regulations / advice become law ? and Im not suggesting this is externally driven …
Going to keep out of the wider discussion on this topic, but I would say it is more likely that we hear from someone in that situation (as they may search the forum out to air it) for the same reason you see a lot more passionate views/comments for low scores on Amazon and eBuyer than for high - folk who are happy and for whom things are going well tend to not say much on a topic and vice versa
Nothing to be upset about you’ve plenty time to switch to a new bank and you can still access funds.
CASS out to a new provider they’ll take case of all the hard work and then just update UC with the new bank details. You’re lucky in a way as it’s not an instant closure so plenty time to get a new account sorted.
Put in a complaint, get to deadlock (you seem to be there already), then move on to the ombudsman with it. Fair treatment surely doesn’t include making up half-baked excuses for closing your account!
Maybe they’d rather lose a few customers than raise backing for capital adequacy (if they have, I called it )