well I guess monzo wants people to have thier own personal and joint account separate just incase things don’t work out you don’t have immediate effect with money
It’s just a byproduct of the way joint accounts were set up.
A ‘customer’ appears to be defined by their personal account ownership and a joint account is an account shared between two ‘customers’.
It’s unusual and probably reflects the fact that, originally, joint accounts weren’t a thing that Monzo was going to offer until the demand got too loud.
I’m yet to find a genuine reason why you need to keep a personal account if you have a joint account. Monzo are making this choice for me when I don’t want it.
It feels very un-Monzo like and more inline with how a legacy bank would operate. Ironically, I don’t have to have a personal account with NatWest to have a joint account.
You’re not getting my point, probably because I’m finding it hard to explain.
If you think about a legacy bank, systems are wrote and process is put in place which takes a monumental effort to change/fix.
Often they can’t do something simple because some code on a mainframe written 30 years ago that’s now tangled into a complex web of crap can’t be changed without huge risk.
Not being able to close a Monzo personal account when I only use a joint account feels very much like that scenario in the sense they are coupled together.
Like you say in your original post… It’s just a byproduct of the way joint accounts were set up and Monzo probably didn’t set out to do it this way as they weren’t aware of the joint account demand. What feels un-Monzo like, is they haven’t thought and catered for the need to have only a joint account when offering joint accounts.
I don’t really care to debate why its turned out like it has. This is a suggestion for improvement.
Suggestion still stands. Decouple the need to have a personal account when having a joint account. Obviously your decision as to whether you do or don’t vote for it.