Data usage

(stevenblood) #1

I’d like to know what happens to our data (location, purchase amount, category etc). Is it made available or sold to third parties or is it held securely within Mondo/Monzo and not accessible or available to other third parties?

(Alex Sherwood) #2

You can read Monzo’s privacy policy here

Sharing data with third parties is covered in this section -


We will not share identifiable personal data with third parties for the purposes of direct marketing without your explicit consent.

We may use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.


Disclosure of your information

We may disclose your personal information to any member of our group of companies, which includes our subsidiaries, our ultimate owner and any undertakings owned by it.

We may disclose your personal information to third parties:

  1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  1. If Focus FS Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
  2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions or other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  3. If you give explicit permission to do so.


Changes to our Privacy Policy

Any material changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

(stevenblood) #3

Thanks, Alex.

So data (location, purchase amount, categories etc is shared ie. sold) with third parties but it isn’t identifiable?

(Alex Sherwood) #4

Yes if it’s shared (I don’t know of any instances where it has been but that doesn’t mean that it hasn’t), the information can’t be traced back to you.

That’s my interpretation anyway - but just to avoid any confusion, I don’t work for Monzo.


yep so a 3rd party won’t know that a Steve X shopped in Ann Summers and Spice Massage Parlor but may know that x% of Monzo’s customers do and they spend an average of £17.23 in the one and £34.76 in the other :slight_smile: so you need not worry nothing personal given out

(stevenblood) #6

Lolz. To be honest, I’m interested in the business case around using the card. Money has to be made somewhere. Now that Monzo has banking license then the ball park has changed, obvs, but there’s a lot of useful data being harvested from the card usage IMHO.

(James Billingham) #7

They are openly and intentionally losing money on the prepaid card. It is being paid for by their investors.

The current account will generate revenue through the use of the card (interchange fees, etc.), and through the offering of small unsecured overdrafts.

(James Billingham) #8

See: What's your Mondo user number?


£34.76? Can you pass the address of this Spice Massage Parlour? It’s about half the norm!!!

I don’t really mind if Monzo sell some unidentifiable info, if it helps keep them on a level. It’s not going to hurt me, and nothing the old banks haven’t already done I’m sure!

(Aleksandra) #10

Have you got processes in place for when GDPR comes into play on May 25th next year?