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I touched on the general principle here

Monzo Plus - what would you like to see?

With respect, this slightly misses the point. It’s not a case of not knowing something, it’s a case of knowing something today, which is wrong tomorrow. Imagine a scenario where constraint a exists, ie there is something not allowed. Everyone who joins the organisation made aware of this constraint. Training has been done, and everyone knows what to say. Then something changes. Constraint a is now allowed, but only in certain circumstances. The change is released to the organisation’s custome…

And here is a comprehensive reply from @simonb

Monzo Plus - what would you like to see? - #1160 by simonb