As a monzo user disputing a transaction,
I want my dispute request to the monzo team to automatically provide details of the transaction I am disputing,
so I dont have to provide this information directly.
To elaborate a bit here, I went to dispute a transaction recently by selecting the transaction, then hitting the “Something wrong? Tell Us” button followed by “I don’t recongise this” button, after that starting a conversation with the monzo support team that I wanted to dispute said transaction, I was surprised to then find the monzo support team did not already know which transaction I wanted to dispute, even though I initiated the conversation from the context of the transaction in question. Its a minor point but it would cut down the resolution time as I then had to wait 1 hour for someone to respond then another hour as I had to provide the details of the transaction to the support team.
Anyone else notice this and thought it would behave differently?