Issue: Connected credit card balance updating but transactions not showing (since 03 December)
Details to reproduce: Open any connected credit card that has transactions since 03 December. Balance is showing correctly but transactions are not pulling through (specifically Barclaycard)
OS: iOS 26.1
Device: iPhone 17 Pro
App Version: 7.4.0 (started 7.3.0)
Screenshots:
I have the same issue with the same provider (Barclaycard) Stopped showing after 3rd Dec. Card still connected.
Iâve got the same issue. Barclaycard transactions not showing since the 3rd of December.
To add to this - Barclaycard balance is showing correctly, individual transactions are not being pulled through for the past week or so.
Same issue here with Barclaycard
IOS 26.2
iPhone 16
Monzo app version 7.5.0
Same here, Barclaycard not showing transactions since 3/12 - balance updates though - using Android
Yep, same here (Barclaycard) Appears to be a widespread issue.
Raised it with Monzo chat. Donât really hold out hope. Their first response was âhave you raised it with Barclaycardâ. I insisted it was a Monzo but issue and for them to raise it. They loosely stated they would. Not sure if I have faith they will.
I ended up cancelling Premium because Monzo couldnât / wouldnât provide the service I was paying them for (Nationwide connected cards). So sadly I donât think Monzo corporately cares (or that customer service really understands whatâs going on half the time)⌠
I did the same recently, they seem to build these extras and then move on to the next project leaving very little support. I ended up switching to Emma for my spend analysis
Iâve flagged with chat.
Theyâre hopeful it should resolve in a couple of days. If it doesnât, they will have an engineer take a look.
Theyâre aware of it and monitoring.
In the meantime, I will sit in a quiet corner of a dark room and try not to stress / panic too much that my Trends doesnât reflect reality and my âTransfersâ total doesnât net to ÂŁnil arrrrrrrrrrgggghhhhhhhhh.
Hey 
Iâm Lewis one of the engineers in the Open Banking team. I just wanted to reach out to say that weâre aware of this issue and that weâre sorry youâve being impacted by it.
For some context Barclays made a change to the data format of the transactions they return to us, which has meant weâre unable to update the transaction feeds for connected Barclays credit cards & Barclaycard accounts. Weâre working with Barclays to resolve this.
Thanks for the update!
FYI it seems the balance update has also stopped coming through (on or around 18 December)
Thanks for the update @_lewis .
However, I notice that Barclaycard transactions are still showing correctly on the Natwest open banking app. Did they manage to update their app that much more quickly than yourselves, or is there a different issue?
I use Emma for connected accounts and theyâve not had any issues with Barclaycard while this has been ongoing with Monzo.
Well that makes two other open banking apps that still work fine. Makes it look like itâs not something Barclaycard changed after allâŚ
I politely asked if I could have a refund of my Extra sub for this month, seeing as this issue is still not resolved and clearly is a Monzo issue.
I got a ÂŁ15 goodwill gesture, an apology and a confirmation theyâre still working on it!
Thatâs customer service I can totally get behind!
Nevertheless, I hope this doesnât mean they will take another 4 months to resolve this⌠
New community member here.
I have this exact problem with connected M&S credit card. Itâs been going on since 18 November. I do all my household spending on that card - so inability to see and categorise transactions means I cannot budget or do the household accounts.
The chat support response is a) âitâs with the specialist teamâ - which has been the case since early December - but b) to register with this community to look for support!
Outsourcing support to us is as unwise as it is inappropriate! Monzo needs to take responsibility - if they charge for a service they must provide it.
Might be worth giving this a go?