It’s also means the company logo/design has more space for it with the chip slightly lower.
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This has blown my mind. Cash App cards have the logo ON THE CHIP 
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Absolutely, I have seen other US-issued cards that way up before and it does make a lot of sense with the action of swiping the magstripe.
When you are used to the chip in a certain place, it just strikes you as weird though.
When Revolut first did the Pride card it was this design exactly but with a “standard” orientation - so that would explain why images of it the other way up do exist.
PS: Unrelated, but I really like how Cash App have designed the Chip on their card as shown in the previous post!
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Good point.
So often unembossed cards are made too thin and they end feeling too lightweight and flimsy. They don’t look to have made that mistake.
I’m sure you are also pleased to see attention to detail with chip alignment.
I agree with you on wanting Cash App to launch the card here too. I have a Cash App account which I originally opened hoping they’d bring their cards to the U.K. (I’ve never used it for peer to peer payments) and there is still no news!
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The old account cannot be reopened. It’s a fundamental principle of CASS that the old account is closed and all payments redirected to the new account.
There’s nothing to stop her opening a new account with Nationwide and CASSing to it from Monzo which is, frankly, what I’d recommend in this case.
First impressions count a lot and if Monzo have messed up right at the start, it would be a long time before she’d be willing to trust them, if she ever does. She’s best going back to a bank that she knows and trusts.
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I’ve used CASS several times and I’ve never updated any payment details myself. Maybe I’ve been lucky, but everything has always worked smoothly. I’ve never CASSed to Monzo though, and after reading about experiences on here I never would as I’d not trust them to do it correctly.
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Pride and standard orientation… 
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How long has it been?
When I CASSed it took about a month in total to shuffle everything over.
In the meantime I wasn’t too worried as any payments to the old account were automatically diverted to my new one 
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In fact your bank is supposed to be there for you, that’s the CASS guarantee.
So if they are signed up to it, Monzo should be putting effort into this.
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Standard, and fabulous 
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That was not intentional, I assure you!
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I CASSed from HSBC to Monzo back in June and it worked fine. All DDs, SOs and payees were sent across and my pensions were paid on the usual dates. The following pension payslips had the new Monzo account details on them. I’ve also had a number of people pay to my old HSBC account and they have been forwarded without issue.
Could it partly be a Nationwide issue? I know the receiving bank has to provide the support, though…
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It could well be a problem with Nationwide, but the bank with the responsibility for putting everything right is the new bank, and as has been discussed, Monzo is very difficult to get the right help.
Edit: Sorry, just re-read your final paragraph, and we agree…
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I had zero problems when I’ve used CASS but I wouldn’t ever let it do my salary, just to be on the safe side.
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Funny how these things work out.
“Nothing to do with us. Oh no. Definitely not. But by speaking to us, it’s fixed. Pure coincidence. Promise”
I think I do agree with your Mum on this though. Chat functions, whether it’s Monzo/Nationwide using the slightly delayed (or more than slightly for some) chat or Amazon/Sky, who are live but they are clearly talking to 84 people at the same time, so it still takes ages, they are fine for some things. Is it urgent? Can I chat to you and you’re not going to struggle to understand what I want? But for complex things, give me a phone and a real human.
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Seriously Monzo, it’s your responsibility.
The CASS affords the customer to initiate the switch with the new bank, and they should never have to deal with the bank with which they’ve terminated their relationship.
The guarantee sits with the new bank too.
Shitshow from both Monzo and Nationwide, but the customer is Monzo’s so it holds the responsibility here.
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Can the switch guarantee help in any way here? Like monetary compensation since it’s not meant to fuck up like this?
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Definitely. It doesn’t matter whose fault it is, it’s always the new bank’s responsibility to sort it out. It’s a condition of CASS. It was a complete copout for Monzo to tell her to contact Nationwide.
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This is a thread about card designs. I had my hopes up then 
I agree but @N26throwaway I am not surprised that the issue was “suspiciously” at Nationwide’s end.
I have switched in to Nationwide twice (both times to get a bonus; initially opening my account via the refer a friend bonus and, more recently, as a way to get some incentive money for getting rid of my Tesco Bank current account which was about to be closed anyway) and I’ve had Direct Debit related issues.
In my case, both switches didn’t have any important Direct Debits set up (only things like PayPal and savings accounts) but neither time did Nationwide properly forward updated account details to those originators. In fact, I actually had to change the linked account on one of my savings accounts myself - and my PayPal direct debit was cancelled by Nationwide, rather than moved over.
Now, I always post the caveat that I’m not an expert as I don’t work in the industry, but my understanding of the CASS process was that the new bank is supposed to be able to receive payments to the old bank via a forwarding process at the old bank - and the new bank then sends a further “reply” message to say “we’ve received a forwarded payment, we can confirm that these are now the bank details for x” which is meant to be interpreted automatically by the various payment scheme systems (Faster Payments, BACS, etc) and auto-update payees and so on as a result.
It seems like Nationwide’s handling of this is not quite right and it may be sending out nonstandard messages, failing to deliver correctly-formatted messages and payment forwarding to other banks and possibly failing to interpret messages from other banks.
That’s pretty serious and, if true, points to a major problem with their technology.
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