@kolok hopefully this doesn’t turn into a rant but the issues we’ve had revolve mainly around managing signatories.
Due to the nature of our charity and the make up of the constitution we rotate several of the trustee positions each year to avoid stagnation. A trustee’s term is 3 years but over the way things have fallen these past few years we’ve needed to change the signatories a few years in a row.
Going through their mandate change process has been an absolute nightmare each and every time and are still trying to get it correctly changed from last year and we’re nearly at a point where it will be out of date before it’s fully in place and we’ll have to start again.
Their process calls for each signatory going on the mandate to prove a valid method of ID, utility bill and bank statement but they have been refusing left, right and centre many of our Trustees utility bills where they aren’t the first named person on the account.
The big problem however has been the refusing other banks statements as the wording doesn’t match up with how Barclays like it presented - several of our signatories are NatWest customers and at one point we resorted to getting some kind NatWest staff to accompany 2 of our management team to a Barclays branch with a signed, stamped and verified version of a NatWest statement to confirm it was indeed a bank statement, but this still wasn’t enough.
We had the same with another who is a Santander customer. One of the witnesses, who also have to provide ID, and is actually a Barclays customer with a credit card (but not current account) had her Barclays CC statement refused because it wasn’t what they wanted.
This isn’t the branch staff by the way, they just seem to be working with the guidelines given it’s the central mandate team and even the in branch managers (over 4 branch locations) have been unable to help put any leverage on it.
It’s wasted a lot of time and really caused us issues as a charity in how we manage our money this year which has left a terrible taste in our mouths and I’d rather be shut of them to be honest. It feels like administration for the sake of it and in no way is helping safeguard our charity or deal with our finances.
Any recommendations for banks with a more human, common sense, approach to managing things would be much welcomed.