Hi has anyone had any experience of a chargeback ?? Mines been going on since March and I feel like I’m not getting told anything !! Loveholidays have disputed the charge back on 5th June but all I’m getting told is monzo are reviewing evidence !!!

I can’t see your specific case but at the moment it sounds like we’ve given you all the information we have. Unfortunately like everywhere else were processing much higher number of chargebacks than normal because of the pandemic and so it’s taking us longer to process them all. Chargebacks do tak…

Yes I’m aware they have 45 days which has well and truly passed dispute started 27th March !!! I want a full update of what is happening and not just a bog standard reply of we’re reviewing evidence And we have been inundated with disputes !! I don’t think as a customer that is a lot to ask :blush:

All I’m asking for is someone from the disputes department to contact me with an update !! When someone comes on from monzo and tells me they can’t see my case that makes me worry :flushed:

Of course he can’t see your case as he’s replying on a forum and hasn’t looked at your account Did you ask someone in the in app chat for someone in the disputes team to contact you?

I’d have thought it would have been reassuring. The last thing I want is for Monzo staff to be able to access my records through my forum identity!!

[image] Nikkela28: Loveholidays have disputed the charge back on 5th June but all I’m getting told is monzo are reviewing evidence !!! So is it 45 days from then? Ranting on here can’t get you help any quicker, you’ll just have to be patient and wait for Monzo respond.

I am not ranting I originally asked if anyone had ever done a chargeback so I could get an idea !! All I’m saying is as a customer I’d like to be kept up to date with info I’ve asked on chat for some one to advise me from the disputes team I was told someone would within 24 hours this was 3 days ago…

Okay but nobody here can help you !! So you’ll just have to wait for chat to respond eventually !!

I was under the impression the 45 days was from when they first disputed !!! You are asking me the question what I’m trying to get the answer to but no one can tell me I don’t know if it’s another 45 days now there’s no info anywhere on what happens once the company disputes the dispute of that mak…

This is how it works [image] Successful chargeback dispute raised_hands:t3raised_hands:t3 Monzo Chat There’s a few steps to raising a chargeback now - the quick summary is, after you’ve raised the chargeback We now notify the merchant immediately and they get a few days…

Chargeback against Loveholidays

UK Help

Rat_au_van (Em) 27 June 2020 15:47 23

This is how it works

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Chargeback against Loveholidays

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