Was looking through some old transactions from last year ad Uber has changed from Transport to Eating Out for the months of May 16 to July 16, has this happened to anyone else?
Has been reported to support via chat but it shows as Transport on Mondo side?
If you take a look at an Uber transaction via the API, you’ll see that the default for that merchant is Transport.
But if you change a merchant’s category (when you order from Uber Eats & the transactions are grouped under Monzo [which does need fixing], for example), Monzo remembers what you’ve changed it to & applies that category to all future transactions, until you change it back. I’m guessing that, that’s what you’ve done here.
Nope, UberEats is not round here and as it has always been transport I’ve never touched it. It was transport previously though, also not used them since October when they blocked my card so had to go back to MetroBank card.
Unfortunately I don’t have any Uber transactions before August last year but if you check yours via the API & the category is “transport” (make sure that you’re looking at the Merchant’s category, not the Attachment’s category), then you’ll know that the category wasn’t changed by Monzo…
I expect you’ll see that the Attachment’s category - which is the one that the user controls - is “eating out”. In which case, if you haven’t changed it, then either the support team or someone with access to your account must have.
If I’m right, it should look something like this -
You can still check those transactions because when you changed the category for them, you’ll have changed the Attachments category not the Merchant’s category (which is the one that Monzo sets). If the Merchant’s category is “transport” then it was you who changed the transaction’s categories.
Yeah so I’m guessing you chose Eating Out for an Uber transaction in May, then chose Transport for another one in July. As I mentioned, Monzo remembers which category you last selected for a merchant & applies that category to all subsequent transactions.
Changing a single transaction’s category doesn’t update all / any of the categories for a merchant’s transactions. But Monzo remembers what category you’ve just assigned to the merchant’s category & applies it to all new transactions that’re made after you make the change.