This is looking good.
We had 22,841 inbound CASS that quarter, and just 1,265 outbound.
So of the inbounds we got, we only lost roughly 5.5% of those same people.
In terms of total net gains, only Nationwide beat us on volume, with an inbound of 40,652 and an outbound of 15,207 for a total of 25,355 net gains. But they still lost roughly 37% of the people they gained, and I am assuming the large volume of inbound might be due to a switching bonus? Which we don’t offer