Card arrived but no pin

(Pinakin patel) #1

Just got my card today but no pin. Does anyone know how long it takes for the pin to arrive? Flying out tomorrow

( related to Monzo CEO, Investor in Monzo ) #2

from memory if you are on iPhone as soon as you enter your new card details Monzo should forward the pin within a couple of minutes by a text to your phone

(Andy Little) #3

@iansilversides same on android. One I hit “I’ve received my card” in the app I got a text message with the pin.

@pinakin if you didn’t get a text I’m sure the in app chat feature will help you. I assume Monzo can trigger that text manually.

( related to Monzo CEO, Investor in Monzo ) #4

they can - I told them once I hadn’t received my pin and they resent / sent it in a few minutes

(Pinakin patel) #5

Received my pin now. Thanks for the help