in the ‘add money’ section I dont have the option to top up via debit card;all I see is ‘Bank Transfer’ ,‘Salary’ and ‘Cheques’ . I am missing the ‘card’ icon in the top right corner of the screen; what is going on? How Do i top up with a debit card? Thanks!

This function is not available to new users, how long have you had the account? Think it’s hidden for those who’ve had it from prepaid days

Ok well you can always try Starling, they love top ups by card :slight_smile:

and Monese, they also allow card top ups.

Topping up by card costs Monzo a lot of money. It’s much better to transfer money by faster payment.

Love the debit card topup option. Imo, Monzo is making a bit of a mistake chopping and changing key features, like overseas charges, debt card topups…

Well it all costs money hence it going. Bank transfer is free and easier or better still have your wages paid in to your account Debit card abroad is free and easier if not use a travel card like Starling bank

I can see why these things are going. Just from a tactical point of view, it was probably a mistake to have them in the first place. Removing features is always bad press, no?

[image] glasgow: Topping up by card costs Monzo a lot of money. Does anyone know how much it costs them? Maybe it is worth to keep the top up option to keep some people in. After all, they will spend with their cards so will make money for Monzo, some will get overdrawn, some might use the tr…

[image] Turning off debit card top-ups for new users News & Updates Great update from @cookywook +1 Some additional stats: We process about £1bn a year through card topups, overwhelmingly driven by users who’ve upgraded from the prepaid card and not switched to bank tran…

[image] Turning off debit card top-ups for new users News & Updates That’s about right. A 0.5% fee would more-or-less cover the cost of card topups. So topping up £100 would cost 50p. Not cheap but it might make sense to keep it for some users to keep those users in…

Compare Monese charges Incoming EEA Consumer Debit Card transfer 0.35% of load Incoming International Debit Card transfer 2.5% of load

Can't Top up with Debit card - no option to do so

UK Help

anon29628803 2 August 2018 23:30 15

Not cheap but it might make sense to keep it for some users to keep those users in

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Can't Top up with Debit card - no option to do so

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