I remember that time the fees were introduced… there was a huge outcry on the forum with lots of people complaining about it so maybe if it was removed it would take half a year, or longer (it’s still being mentioned as a reason why Monzo is worse than other options ) for the outrage to die down.
Just like before- it could possibly push people to use other banks out of convenience. There’ll be a lot of complaining for sure but I guess people will just have to get used to it eventually? So Monzo will have to decide if this cost is worth saving or they’d rather not piss off a group of people using this function regularly.
Absolutely. Half of the reason why I always used Apple Pay top ups was because it took about 20 seconds.
If I had to do it in my legacy bank… Login to the app. Use a 2FA authenticator code to log in. Find the payee and details. Do another 2FA thing.
And at some point I changed phones and locked myself out of my banks app. I’ve still not sorted that yet as I’ve run out of patience with their phone lines…
I would rather see Monzo make the app/bank the most compelling bank in the market so people will choose to go #FullMonzo. But it seems the gaps about people not putting all their eggs in a Hot Coral basket?
I’ve used monzo.me for the past year to collect football subs for the 7-a-side game I put on every week. I desperately want the feature to stick around and would potentially even be willing to pay a small fee to be able continue to
My best bet (and others above) is their old bank app is clunky or due to 2FA takes a bit of time to transfer money, especially if you’re out and about and don’t have the card reader with you.
Another good point above is that some banks don’t process transfers on the weekends.
Sadly this inconvenience of legacy bank doesn’t seem to enough of a persuasion to switch fully to monzo yet for these people.
I agree that hearing why some of them don’t use them would be a great insight, it may be for reasons we don’t yet know…
I know a few people who will only do top ups as they don’t see any need to move their salary over. Monzo doesn’t offer them anything majorly different other than instant notifications, which they don’t really care much about
Thanks for this. My opinion would be to agree with the above posts and pass the charge to the customer if they really need and value the service. There will be push back but it seems the most equitable system until other processes are available to replace it. e.g. (becoming a PISP)
Have Monzo considered a poll of all members on the way forward or are people more apprehensive about this approach following the ATM withdrawal fee saga?