Should we apply validation to the individual DOB fields as soon as info is entered? Or wait ‘til the whole DOB has been entered?
One thing that has always irked me about the Apple date picker. If I use it today and then try and select my DOB, if it was 31/12/1980, as it defaults to today, I select 31st as I read left to right, it won’t let me because that’s in the future, so you have to change the year first.
Since iOS 13 there has been a date picker that presents a calendar for the user to choose a date from. I really wish Monzo would use it as I often schedule payments for the next Friday, and with the old date picker I have to stop and think what date that will be – and I hate thinking.
Am I right in saying that the tests showed that the best option was just to ask for first and last name? Does that mean that you no longer capture middle names, or are they picked up separately or manually?
Fair question! Providing everything else is okay with the first and last names then we’re happy to pick-up the middle name from the document later in the application, and this doesn’t need to be done manually. But on the flip side, if the user chooses to enter their middle name into the first field then it just gets treated as a middle name, as before, without issues.
The three-box variant was more structured but wasn’t such a great experience for people who don’t have middle names. So the two-box variant was the best middle-ground between reducing mismatches, but not putting people off.
I have a slightly vested interest given that I don’t really use my middle name yet Monzo is seemingly very keen on it. I’d rather it was just removed from my records. It seems a bit overkill for deed poll, but I do wonder…
And obviously you can update your name for both of those very easily. I can’t find the form for driving licence (D1) online but from memory, the process was very similar. Could then easily use said licence as one of your forms of proof for passport etc.
And obviously if/once you start doing it with banks, providing any ID proof as necessary, that’ll be your credit file updated in due course, and then can’t imagine anyone else major having a record of the middle name(s).