Seems obvious but did you enable that specific cashback deal and did you use a valid card?
There was a big mystery a few posts back when someone didn’t get cashback before realising that their partner had actually paid with their card and he hadn’t used his own card.
Didn’t someone post earlier saying that you get this message when you have hit the limit for an individual offer also? So while you can use other offers to keep earning, there’s at least one merchant where you’ve activated the offer but you’ll not earn any further cashback from them now?
I did report via the help already but I have missing cashback from All Bar One at Leicester Square - in fact three transactions. These were online orders via Apple Pay and the merchant name appears as Mitchells & Butlers which I suspect is the cause. I didn’t see any restriction for this offer so assumed the cashback should pay out even if this were an online transaction.
If thats the case timing of the notification also needs to be fixed.
I made the single use transaction on the friday and got the notification on the saturday out of the blue which could have caused confusion had i actually made a cashback worthy transaction that day as well.
But its nice to catch these things before wider implementation i guess
This is top of our to-do list for this week you won’t be able to use the offer again, it’s just stuck in the wrong list. We’ve been making some pretty substantial changes to our rewards platform recently and a couple of bugs might have slipped in sorry about that!