Be part of our cashback pilot šŸŽ‰

To add a few more, in my use I have these types:

Faster payment
Card payment
prepaid-bridge
Monzo.me / Top-up
Pot transfer
Direct Debit
Bacs (Direct Credit)
Monzo-to-Monzo
premium_subscription
Account interest
ledger_adjustment
monzo_paid
Flex
Instalment loan
overdraft
wise_cashback
loan_cashback
rewards

Interestingly, the Cashback from the Pilot is called ā€œrewardsā€

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What sort of thing is under this (if you don’t mind sharing). I’m thinking compensation for the (seemingly inevitable) support failures?

Have two things under it.

One for Ā£0.04 as ā€œRefund Errorā€ adjustment (which I recall there may have been a post here about something wierd with refunds once, in 2022)

And another generic ā€œCredit from Monzoā€ from 2019. Not sure what that would have been for at the time. Perhaps it was a reward for referalls?

But seems to be a catch all for ā€œone offā€ payment types perhaps

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My ā€œledger adjustmentā€ was Monzo saying sorry for a complaint.

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It might make sense for Monzo to try tailoring then during the trial to see if they can affect behaviour

Pretty sure they’d have that kind of data from our spending before the trial and spending after the trial launched

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Confirmed. I get an error when trying to change the category in the cashback pot:

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Been away for a few days so missed out :cry:
Any chance I can still sign up?

Probably not, but if you don’t ask, you don’t get.

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The ones I’ve seen in the posts above match what I have but I’d like to expand the question and ask - in the full version is the intention to tailor offers? Personally not a fan of that as ā€˜tailoring’ usually means not offering things I’d actually want from seeing how other banks do it.

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@iankent this might necessitate a mechanism to sort merchant data (as a higher priority?) and rerun the cashback process

My two transactions at Sainsbury’s yesterday were fine, but one was at a branch that change its tills a couple of times the last year and needed fixing by my suggestion, so I would have similarly been a bit caught had it (still) not matched up

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Could you get in touch with customer support or DM me your email address and I can take a look? :pray:

:100: we have a process for exactly this, although no doubt we’ll have some rough edges to iron out over time

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Does the cashback work from the raw transaction data or the enriched name?

I thought it would be the former? Wouldn’t the merchants give aggregators a list of their merchant IDs (or a regular expression or something)?

We do a lot of processing internally to map raw transaction data to a merchant - we have a few different mechanisms for this.

But raw transaction data can vary a lot even for one specific merchant so we don’t always get that right first time even for well established merchants - when we get it wrong, it needs someone to investigate and fix it.

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I don’t think there is one yet?

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Ah sorry, I think we’re violently agreeing. There isn’t one in place right now (or as of yesterday) but I think they said they’re looking to onboard the first one shortly - which implies there’s a contract in place.

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Another bit of feedback based on my one transaction (!).

I’d love to see somewhere on the transaction screen state the amount of cashback I’ve received. And tapping from there to go to the cashback feed in the pot.

Maybe something that’s visually similar to the roundup on the transaction screen in the current account?

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Not on Flex transactions :slightly_frowning_face:

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@iankent Has any work been done on this for Flex yet?

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Not yet - the Flex feed is based on instalment plans, so there’s no direct link between what you see in the feed/transaction details and the cashback which means it doesn’t just work out of the box. It’s on our list to fix this though :+1:

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I think there’s a wider need to fix the Flex feed so it can form part of the unified feed on the home screen.

Hopefully that’ll unlock a whole bunch of good stuffšŸ¤ž

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Gutted I missed this: if it reopens I’d very much like to trial this feature!