My favourite feature on Monzo is the ability to seamlessly contact someone in Customer Services. I don’t have to email, visit a branch or phone someone.
The website chat facility is excellent.
Out of interest, why have the main banks such as Lloyds not offered this feature? Why so few options with the big banks?
Are banks peeking up to the idea?
For example, My Vodafone app has a good webchat facility.