Can someone tell me how Auth Holds should work. I used for Sainsbury’s petrol pay at pump on Saturday and had a £1 Auith transaction placed, but nothing for the amount spent (I failed to get receipt but it was about £24). Do I eventually get the true transaction amount placed and the Auth reversed or should the real transaction have appeared?
Real transaction should have appeared. Contact support in app using chat? There are some issues with Pay at Pump. I usually pay in store and have no problems with Sainsbury’s.
I had that- it tto ok about a week to appear on my account. I was wondering if some pay at pumps work in an offline mode then send the transactions through in bulk?
App support have said Sainsbury’s have registered the full txn so I’m waiting for it to resolve. Seems the pump system is slow to update. Like Sainsbury’s getting contactless
The majority of pay at pumps are offline which means it does take 3-5 days for them to show within the app