App Evolution (new look Monzo app): Feedback Megathread šŸ“£

This :arrow_up:

At the risk of going on about this ad nauseam, the old monzo layout was brilliant for this - it’s what made monzo so useful to me and was monzo’s USP. The new home screen

  • hides recent transactions if you have more than 3 or 4
  • hides the transaction dates
  • removed the left to spend red/amber/green graphic

3 major steps backwards imo, and was enough push me over to Chase.

Side note - while we’re talking usability, is there a way to copy only the account number to clipboard? e.g. so it can be pasted into a form. I had cause to do this a while back and could only find an option to copy the sort code and account number simultaneously, which was no use.

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When the app view changed I was somewhat neutral, though I didn’t like the pots moving as I used it as you may have, to get a financial picture at a quick glance.

The spotlights work great for me, an improvement I feel on what was before; I love that they’re not permanently on the Home Screen, but just a swipe down away!
I use the joint account balance spotlight, so I can quickly see the balance over the joint account and pots, then upcoming outgoings for the month and how much we have left in our targets. Also think it’s great that tapping on the joint balance spotlight shows you the joint account and pots.

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Thanks for sharing this David :pray:

I want to know what we can learn from customers like you, @phil.m and @aCCount to recreate the simplicity you preferred in the old world.

The spotlights that @Liamk mentioned above are the replacement for that overall, parent (account) and children (pots) level view.

We recently added the move money action and made the Pots tappable too

I’d love to know more about what’s missing from this feature when doing your regular checking

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@ConnorPB To be more specific:

  • When I load the app, to see an overview of my personal or joint account, I have to pull down and then tap the total balance view. This is too many steps for me.
  • In the total balance view, you can’t tap on the main account to view transactions in it.
  • In the total balance view, you can’t reorder the pots (I have a pot that I’ve added which sits at the bottom of the list, even though I have reordered in the home screen pots area).
  • When I am in an account, getting to pots is much slower. It requires you to either:
    • Back to home, then scroll down, then tap Savings, then tap the Pot
    • Back to home, pull down, tap total balance view, tap the Pot.
  • On the home screen, Personal and Joint pots are split between Pots and Savings. I don’t really see much of a difference between them.
  • All Savings pots are collapsed into one line, so you have to tap on it before you see the list of savings pots.
  • To go into my joint account transactions from the home screen, I have to tap the card, then tap it again.
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For me there needs to be some simplicity and consistency. It’s a bit all over the place right now.

I’ve got separate account cards with their balances at the top which I like.

Below that I have a combined recent activity feed. Which I like in theory but more often than not it doesn’t show me enough transactions and I then need to tap into it.

Below that I have a combined(ish) pot list with balances for each showing. Whilst it combines pots from different accounts, these pots have been separated from interest bearing pots.

Below this we have out savings pots, again combined across accounts. This time they are all consolidated into one line though and I have to tap into the ā€˜Savings’ section to see a list of pot balances.

Then there’s investments and I’m not sure if we are supposed to view that as a pot or an account or a hybrid of both.
Feels like it is it’s own thing so not sure why it is combined with savings pots rather than getting it’s own section like cashback.

The spotlights are nice but when you have a few of them turned on it gets messy again.
The information behind the account spotlights give a good overview but I’d expect to see those screens when I tap on the account cards on the homescreen, maybe that’s just me though :person_shrugging:

I know Summary didn’t work for everyone but I think losing its left to spend bars (not the trends one, it’s different) and the ability to have different budgets for different accounts is a huge step backwards.

Apologies if that sounds overly negative, individually the different elements look good, but when combined the app is just more work to use.

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I’d like to add to this. It was a deciding factor in the move away from Monzo. I realise of course that things can’t stay as they are for ever, and change is a good thing.

TL;DR My personal preference was to be able to see my main balance and swipe up to see my total balance across all cards, pots and accounts. But only go into the detail if I wanted to.

In the ā€˜old world’ I could open Monzo, see my balance on my card and with a swipe see what was where in a very simple way. Just knowing my main account balance and being able to swipe to see what was where in what pot was excellent.

The current version is very all over the place. I see cards with lots of different numbers stacked up and a list of transactions below. I find this confusing, even with spotlights.

The card mentioned above seems to be helping with that, the ability to see what is where ā€˜at a glance’

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This is :soon: where you can select or deselect accounts and change the amount it shows.

This is my biggest gripe now I think, split it out like pots and I’d be much happier with it.

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Personally, I’d like to see account overviews and activity on a separate tabs and let the user select which one is the default ā€˜Home’ screen when the app launches.

Compared to the rest of the sections ā€˜Activity’ seems like the odd one out and mixing it with the rest seems off to me.

I feel like putting everything on the ā€˜Home’ tab means that nothing has a home.

Quick bug report (on iOS), wondering if this is a known issue — I’ve noticed that if I put a note on a Flex transaction it doesn’t show in the new combined activity feed in the way that it does for a non-Flex transaction. (If I tap through into the TK Maxx transaction here, I can see the note I’ve added.)

Presume this is one for the App Evolution team rather than the Flex team specifically…

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This really needs addressed. The worst element of the new ui for me.

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Thanks everyone for taking the time to share. This is really useful!

We’ll track all these issues and I’ll be sure to update here if we prioritise work which addresses any of them :bowing_man:

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Is there a way to change the Premium Card on the home screen to have a less dominant background. The white is very difficult to differentiate when you dont have dark mode on and not very accessible.

Maybe a Blue background or the standard monzo colour card like it was before I activated my card.,

Dont like the new look android app at all. The main screen used to tell me my balance and available money after planned direct debits etc. But now it just shows the balance ?

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On the main screen (ā€˜Home’) you can configure ā€˜Spotlights’ which are shown when you tap&drag the Home screen down. You can configure a Left-to-spend spotlight there (among many other ā€˜Spotlights’)

My beef is that you can’t see the Spotlight - or any left-to-spend data - in the individual account screens, which is a bit awkward, as you then have to go back to home & swipe down the see the configured Spotlight. Yes, it’s only a few taps&drags, but it used to be front and centre with each account without doing anything.

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I think you should be able to click thru to your pots from the (Personal and Joint balance) Spotlight. That would make it infinitely more usable for me, and return functionality that I loved in the previous version of Monzo.

Ha, you can now. If someone had told me, I’d be using it more often :face_with_peeking_eye:

I’m now totally content with ā€˜new’ Monzo and will never complain again.

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:control_knobs: Activity Customisation

In our continued effort to enhance Overview and give you the tools to make it work for you, we have just released a number of customisation options for your activity feed.

  • You can now choose how many transactions (excluding upcoming payments) appear in your mini feed on Overview (up to a maximum of 5)
  • You can now choose which pot transactions contribute to the feed

How do I find these new options?

The menu can be accessed from the ... button on the top-right of the activity feed on Overview. Users with connected accounts will already be familiar with this menu as it simply adds further options to the existing screen.

Whats next?

This is being released to all users today (with compatible iOS and Android versions)! We would love to hear your feedback.

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YARN | I've been looking forward to this. | Star Wars: Episode III - Revenge of the Sith (2005) | Video clips by quotes | b9bf8287 | ē“—

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@DaleBuckley What about the option to remove the activity feed?

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This is a welcome improvement, however, I think you have missed the mark a little… as most of the criticism I recall was that people didn’t want personal and joint transactions shown together and the ability to toggle personal / joint accounts is missing. Also, people wanted many more transactions, so not sure that 5 cuts the mustard…

Personally. Ive become so used to it as it was, I don’t think I’ll change anything!

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