A trio of industry-first security tools to help stop fraudsters in their tracks 🔐

[StuartL (Stuart)]

@andrew_fishy

You obviously can’t scan the QR code from the phone itself

On android (well on my Pixel) you can scan on screen QR codes with circle to search

[andrew_fishy (Biggest horse fanatic in Leeds)]

I mean, it may be possible with iOS as well. I just don’t know how to do it? Maybe that’ll come with Apple intelligence or something

It’s sort of possible on the iOS if you take a screenshot of the QR code and then press and hold it down but it doesn’t allow you to open it in the Monzo app

[ndrw]

Screenshot, and then long press.

[andrew_fishy (Biggest horse fanatic in Leeds)]

Thanks, I just edited the post, as I realised how to do it

[jonj1 (Jon)]

The QR code can be recreated easily with the string below that you showed, would reset that fyi

[andrew_fishy (Biggest horse fanatic in Leeds)]

Will do!

I deleted it. I didn’t know that the string would be able to re-create it, Thinking about it, it makes sense. I should have blurred that as well.

Thanks for the heads up, Jon! I guess I’d better not rely on the QR code now

Edit 2: so there isn’t actually a way to deactivate a QR code to generate a new one. I can take off the QR code, however, I would need to set up to contact and none of The people that I would just have Monzo

[jonj1 (Jon)]

I’d definitely put a ticket in with support to asked for that QR code to be invalidated if I was you, probably some kind of password/token in Base64 format, so if anybody had seen that screenshot they could technically just paste it into any “create qr code” website

[andrew_fishy (Biggest horse fanatic in Leeds)]

Okay, let me just go to Support

Well, if they want to support me

@ChrisMatthews

According to the FAQ, I’m safe

Yes, I did mess up, but it looks like it might be okay, Since I can’t seem to find a way to contact Support. I know there was a shortcut floating round on here somewhere

I found @N26throwaway shortcut! Now we wait:

Your time starts now, Monzo support. It is 06:47 when I first made contact

[andrew_fishy (Biggest horse fanatic in Leeds)]

No reply yet, 20 mins later

But as a side effect of no button is you can’t get back to that chat! How fun is that?

To me it’s a bit like Monzo telling you to F off

I can see why people reconsider them

Not saying I am, but having to use a tool a community member gracefully made to be able to get support….

[Kumnaa]

It’s why I don’t use Monzo if I’ve got any important money to send, I’ve got no Monzo approved way of contacting them if I have any questions or need reassurance

[andrew_fishy (Biggest horse fanatic in Leeds)]

You want to know the funny thing? I am registered with Monzo as needing additional support, so you’d think the button would be there

[andrew_fishy (Biggest horse fanatic in Leeds)]

Let’s compare…. Under 1 minute with no bot

Monzos time is still ticking, maybe it’s a little unfair to compare to Starling

[Kumnaa]

My experience with Chase has been the same you’ve just had with Starling when I’ve needed them

[andrew_fishy (Biggest horse fanatic in Leeds)]

They took away your support button? Or just took a while?

[Carlo1460]

Additional support doesn’t put you the top of the list, it just means generally another team may handle your query with due care.

As for your query, it’s not overly that important, someone would need access to your monzo account first, and then would need to use the QR code to allow them to send a payment.

Wait your turn, and don’t be so negligent in future

[andrew_fishy (Biggest horse fanatic in Leeds)]

I don’t expect top of the list…. At least an AI really of reassurance

[Carlo1460]

Who says monzo uses AI? Nobody but a made up Reddit profile probably.

[andrew_fishy (Biggest horse fanatic in Leeds)]

No one has said that, ever. It does seem that nearly every company uses AI for chargers in some form, but taking away the button is not nice when it’s needed

I know the message wasn’t urgent and I didn’t expect a reply urgently, but certainly nearly an hour later I should have got “we’re passing it to a specialist team, see you in 6 to 8 weeks”

My gripe is the button removal more than the actual issue

[Carlo1460]

You expect said reply, but monzo doesn’t have to give it.

It’s first thing in the morning when queues are busiest.

As for AI, people often confuse poor chat handling with AI, and just want to assume monzo and every other company in the world uses it because the person the other end is incompetent. The two aren’t the same.

Monzo should’ve kept all their cops in the UK.

I’m a firm believer every UK company should only source UK based customer service. But I digress.

Probs get a response around or just after 8 when more cops login.

[Kumnaa]

I’ve fixed my post so it makes more sense