I think a way to verify the person is on monzo and have a profile tag would help. Investors have at least got that group showing they are monzo users but a way to tag users who actually have an account would help.
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I second this. Itād be handy to have a wee text box (optional) during sign up asking for either your Monzo.me address or the email address thatās linked to your Monzo account and providing either would add a tag like the investors or staff have, something like āMonzo Userā or āVerified Userā.
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I donāt think discourse provides this option 
The Starling forum offered an option to log in with a Starling account (introduced about 5 mins before the whole thing was shut down). I dunno if you can assign a badge on the basis of a sign up method?
(Iām just thinking aloud. I never signed up to the Starling forum because you had to do it via a third party, you couldnāt just sign up with an email address, so Iām not sure how keen Iād be with this optionā¦)
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Yeah, I was trying to remember how they did it
You could have the same manual process of occasionally running a list of email addresses against account emails, but not sure how successful that would be as most people have multiple email addresses
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Itās hopefully low probability, but if Discourse were ever to be hacked, having a list of email addresses that were certified to be one of the ways into bank accounts would probably be a Bad Thing.
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Surely it should be the Val Kilmer framework?
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Maybe thereās like a OAuth type thing that could verify users without storing any PII?
Although I think it would be a shame if non-users couldnāt join the forum - its a useful source of info, and would be a shame to prevent prospective customers joining in for a few Nic Cageās
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Thats an important point. The forum is a good resource for those considering signing up for a monzo account. Nobody wants them excluded or indeed people wanting to discuss FinTech in general
Unfortunately there has been an abundance of Nic Cage recently, so possibly having a way of indicating that someone really has a monzo account when they claim monzo have done x to them might be useful
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Thatās exactly what Starling did. I think they originally intended the forum to be for Starling account holders only until for whatever reason they closed it down.
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Tbf there is probably a high % of people who use the same for both already.
The app could simply generate a verification hash which you could enter in the forum, this is before you could store the entered email address to link the 2 as a blowfish hash allowing comparison but if its hacked the email is one way encrypted.
Only had one of mine flagged so far (caused by replying to someone else who was flagged I think).
This is what youāll get:
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This 
plus the inverse - someone complaining about Monzo who doesnāt have an accountā¦ theyāll have to get āLeft Behindā
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What are the coral crew?
As I understand it, theyāre (presumably) Monzo customers and community members who have extra privileges to move / lock / delete posts / threads in the aim of keeping this a sensible place.
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The above is correct, here is a post about the role:
There are currently 10 members: Coral crew - Monzo Community
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Some say they arenāt human
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That was meant to be classified info.
(Iām still mildly disappointed at @Feathers for using a photo of me as his avatar).
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I know how difficult this can be, running a Facebook page with only a few thousand users is difficult enough!
I support the changes you have made but hope that you will still strive to allow genuine criticism even if you donāt agree with it.
Different opinions and views are important aspects of a forum I think though not those maliciously posted.
Determining a malicious post from a genuinely made criticism is no easy task.
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What can we (as genuine long-standing users) do you help?
I just came across a reply to a post in another thread from a member of 3 days, which seemed negative and didnāt really make grammatical sense. Iām guessing itās one of these bad actors so didnāt engage And flagged the post under āotherā - was that the right thing to do?
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