Several reasons - We donāt have the time to justify on an individual basis why we reviewed a flag one way or another, and I donāt believe there needs to be that justification, because we trust our admins and moderators to make these calls.
Secondly, it would cloud opinion of some people and in some cases that might be unjustified. I saw a user recently with a very low score, who isnāt a notable name here, and in that example, I simply determined that they arenāt really sure of how the flagging system works, rather than it being malicious. If that was public data, weād all write that person off as a bad actor, or as weaponising flags when that might not be the case.
And finally, the role of moderation here is up to the admins and moderators, and itās difficult enough in many cases without there being an open debate on any individual personās score.
Thatās not something you would see, though. A comment is effectively āunflaggedā if we choose to disagree with the flag. So it happens all the time.
If you have had a specific post flagged and you disagree with the results of the flag then please DM me about it and I promise Iāll take a look when I have a chance. Often people just reply to the automated message and those are difficult to pick up (I believe @cookywook gets these but his inbox is likely flooded with them)
Iād just ask that you do this moving forward - I donāt know how many posts you might have had flagged in the past but as of right now I donāt have the time to go through historical ones.
Anarchist
(Press āHelpā search āContact usā or email help@monzo.com or call 0800 802 1281)
29
While Iām happy that you (we?) are doing this, can I ask that you reconsider the word āevenā in this segment? If Monzo wants to do things better, valid critics are by far the most important members of the community. In my very humble opinion.
I donāt disagree - the āevenā was intended to draw attention to the fact that this is welcome behaviour, in case anyone questioned whether these actions were surreptitiously attempting to stifle criticism. It wasnāt intended to denigrate them as lesser than. I will edit to make that more clear.
Iām really pleased to see these steps being taken. Itās really frustrating to see random ābad actorsā trying to break things here. I tend to be a quiet follower on the forum and only pipeup now and again, so when Iām following a topic I get fed up quickly of reading rogue posts (but also the responses to them, diverting the topic etc).
Anyways, good that this is happening, and hopefully it makes the forum an overall more friendly place for constructive conversation and diverging opinions that happen in a more charitable and hospitable way.
10 Likes
Anarchist
(Press āHelpā search āContact usā or email help@monzo.com or call 0800 802 1281)
32
Seconded. Many of us have had posts flagged, often for no apparent reason. It would be instructive if the flagging reason was available to the flagged poster.
"I disagree with thisā is not a valid reason to flag a post.
2 Likes
Cerberus
(There are no stupid questions, just stupid people.)
33
I canāt recall ever flagging post except for private info in it.
But I am surprised as some of the posts that get flagged , and bear in mind it has to be flagged more than once for the post to get redacted automatically.
And it takes so so long for it to get reviewed, considering that monzo reserve the right to shut the bank account based behaviour on the community, showing how serious they take it, the forum does not seem staffed enough to deal with reviews and false flagging.
There doesnāt seem to be any fallback when community staff are busy on other projects so itās good that thereās a plan for new staff.
1 Like
Cerberus
(There are no stupid questions, just stupid people.)
35
I would like to see a leader board of flaggers, to see the worst offenders
You get an automated private message to let you know.
1 Like
Anarchist
(Press āHelpā search āContact usā or email help@monzo.com or call 0800 802 1281)
38
Yes. Youāll get a notification. Youāll have an opportunity to edit your post to make it acceptable. On the odd occasion one of my posts has been flagged for no obvious valid reason, I use this opportunity to alter the punctuation.
This is excellent news. More active management of this forum will help it flourish. There are times recently when it has become so unpleasant because of ābad actorsā that I end up not visiting for weeks because itās such a chore. Thanks for putting this in place, Simon, and for the internal discussions youāve presumably had arguing the need for more active management to combat those who want to ruin things.
