So a really useful feature on iOS is being able to autofill one time passwords/codes that have been messaged to you. This includes SMS codes when using 3D Secure.
Unfortunately, I’ve noticed recently that I can’t do this anymore when using Monzo 3D Secure, specifically in the Amex app.
It’s able to work outside of Monzo/Amex though - is anyone else experiencing this and/or knows why this might be the case?
I’ve noticed this as well in the Amex app, and like you it’s working everywhere else except Amex. I’m on iOS 12.4.1
I’m pretty sure it’s not a Monzo 3DS issue, as it’s an iOS function to identify these codes it in texts. (Of course I could be wrong). As it only happens to me in Amex I would guess maybe it’s an issue with Amex app blocking the auto fill option? I really don’t know though .
I haven’t used 3D secure with anything else lately - just sms codes for logging into stuff etc. I’ll remember next time I have a 3D secure transaction to check.
Thanks so much for reporting this issue - can I ask which version of iOS you are currently on and if you have any third party keyboards installed on your iPhone?
Thanks for confirming both! I’ve raised this with the engineers along with this community thread and see if they can investigate further as to why this could be happening
If there is any update I’ll be sure to let you all know.
Just to keep y’all updated on this, the behavior of iOS autofill did subtlety change in a release of iOS 12. We have chosen not to fix iOS autofill on our 3D Secure v1 SMS entry page as we will soon be removing SMS codes as an authentication option along with moving to 3D Secure v2.