You’re offline

I keep getting a message saying I’m offline even though I’m not. All my other works are working fine. I’ve stopped getting notifications too, presumably because the app thinks it’s offline.

I changed my phone today and as soon as I changed this started happening. I have checked by notifications and they are all on for

Has anyone else experienced this?

I presume this is Android? Is it allowed to background refresh?

It’s going to be a setting on your phone somewhere.

No it’s iOS iPhone 14 pro

I’ve deleted and reinstalled and that seems to have sorted it


Settings > scroll down to Monzo.

Does it look like this?