Should try and get the £1 back.
Thinking about it, but for £1 even the effort of sending an email wouldn’t be worth it. 
Drop in-app chat a quick message, we can almost certainly refund the double fee. 
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And indeed you did! Thank you.
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Just paid cash into my Monzo account. (Xmas Money)
Very straight forward. I don’t mind the £1 charge as it’s not going to be a regular occurrence.
Nice to have the option at the end of the day. 
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Also just paid in my xmas money, quick and easy.
The £1 fee is defo worth it so save all the hassle of heading to the bank.
I believe it actually does 
Although, quite how that works I don’t know.
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Tried to pay in cash at a local paypoint yesterday because I was dropping off a parcel, guy had no idea. Said he’d never done it before and didn’t want to try, very disinterested. Went to the post office in the local shop a little further up in the end and deposited with starling, no questions asked just knew what to do.
It does seem a little hit and miss reading here regarding whether or not the person behind the till knows how or even wants to bother trying to do a deposit.
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Also this really needs to be updated.
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Thanks, I’ll pass that on 
The word “fee” also seems to be missing from the add cash screen (or “a” needs deleting) on Android:
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Noted
PR’d - should be in the next build 
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I made a few deposits on the 22nd, all worked great. But on my monzo statement these are still showing as “Pending”, should this be the case or is this an error?
The fix made it into Android 2.29.0 
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I notice that on the PayPoint receipt that there’s a REF at the bottom, beginning PMZ - it’d be cool if this reference number showed up at the bottom of the Cash feed item 
I’m not sure if it’s possible? But alongside “Cash deposit” (at the bottom of the app screen) having the reference there, in order to match receipts more easily, would be nice 
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So 8 shops later not one had any clue how to deposit or what the hell Monzo was or that it was a bank.
With it being a Saturday and the banks shut thought I’d see if I could deposit some cash.
Honestly some of the “wtf dude” looks I got from the cashiers 
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Reading the replies here they need to swipe the card and it should come up??
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Hey 
Yep, the cashier will need to swipe your Monzo card in order to add cash to your account 
From there the cashier should see the appropriate prompts on their screen to add a denomination of cash to your account
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Just an update.
Went to my local One Stop the first shop I tried and closest literally round the corner.
They remembered me from earlier and I asked them to humour me and swipe the card.
Card swiped and a beep happened and then a confused look. “It says deposit amount?”
Next thing the 3 girls working in the shop come over to see what the fuss is about.
I pulled out £20 and he entered it and confirmed then the notification came through and I said it’s gone in.
Then I’m being asked by them all what is it? Is it a pre paid credit card? I explained it’s a bank and showed them the app and said look it notified me straight away about this deposit and even a map showing me where.
They couldn’t believe a bank on an app where you deposit cash in a shop but we’re impressed at the same time.
The £1 charge is harsh though but the convenience sort of justified and it.
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Excellent! I’m glad to hear you got it sorted out in the end
PayPoint have sent out a ‘memo’ of sorts, it covers Monzo cards & what the merchant needs to do when faced with one So hopefully issues like these are gradually phased out 
People always seem to be impressed with Monzo 
The instant notifications are what normally get people (from my experience 
) whenever I get chatting to people about Monzo I try to do it where I’m able to pay for something so they can witness the “kerching” as the payment goes through 
The £1 fee will forever be a topic of discussion 
The more you deposit at once, the less painful it seems - £1 for a £20 deposit is 5%! But once you go over £100+ it’s less than 1%… It just depends on how heavily people use cash I suppose
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