Sorry for the delayed reply, manic couple of days!
I’ve just got sick of their attitude towards their customers. For example, recently had an issue. It took almost 48 hours just to get a CS response, and then they think they can fob your complaint off by sending you a pair of socks in the post.
If I wanted my bank to be like that, I wouldn’t have moved my business banking from HSBC!
To add some context, I was a massive advocate for both Monzo and Starling, but Starling seem to have changed over the last couple of months.