What do you and don't you like about your current bank's mobile apps?


(James Billingham) #4

I absolutely hate the SIM card swap check. It gets you at the worst possible moments - often when you’re in a tight position of being out of battery, or something wrong with your cellular connection or whatever, just at the moment you can’t answer the phone or verify your number.


(John Mapley) #5

My bank’s app is the most non-native-seeming app I’ve ever used. Every few weeks there’s a new in-app “content update” to download which is horribly slow if you’re not in the UK, and threatens that horrible things will happen if you close the app before it’s finished.

It takes at least 20 seconds from opening the app to get into your account, and that’s if you have the (LocalAuthentication API :sweat:) Touch ID login enabled. There’s a half-second delay on every tap which I originally assumed was due to bad use of WKWebView but now I think it’s just because the whole thing sucks. The app in general breaks pretty much every standard iOS design pattern, style and gesture.

Good things? Well, you can use it as an access key for the bank’s IB service. But, if you reset/lose/sell your device without deactivating it as your key device you won’t be able to activate another device (or access your IB) until you go through a lengthy security procedure involving such endangered communication methods as phone and snail mail.


(Rika Raybould) #6

SIM swap check screws you over in foreign countries too.

Example: Japanese SIMs provided to foreigners can not use SMS or make calls and SIMs from home often outright fail on the strange local networks so you get stuck being unable to do anything. Worse when you needed the app because your card got blocked for making a magstripe transaction even after telling them.

As for what I don’t like about most banking apps, I do not like how they feel the need to ignore, reimplement or overly skin native system controls and are always lagging multiple years behind the current hardware capabilities (quick survey of the App Store showed around half didn’t support the iPhone 6 and 6 plus sizes, a handful didn’t even support the iPhone 5 size). Many of them use horrible custom fonts that are clearly not designed for interface or body text.

I don’t like how some implement iOS version whitelists (useless to developers or people with internal OS builds), I don’t like jailbreak checks (guess what, they fail on internal OS builds too and it’s an admission that your service trusts the client application too much), I don’t like the weird systems banks sometimes use to issue “updates” outside of Apple’s approval and I don’t like the painfully slow load times they all seem to have.

/rant


(Aran) #7

I don’t like that I’ve never actually been able to get it to work. I’ve rang up oh I think 3/4 times to try get it working but had countless issues.


#8

Sounds like you’re using HSBC iOS app jmap. 100% agree with all your statements. One of the worst apps I have installed on my phone, for what is arguably one of the most important aspects of lives today! Infact this app alone is probably responsible for my investment in Mondo so atleast that’s one thing positive to say about it!


(John Mapley) #9

@megakid you got it. HSBC generally is the reason for my interest in Mondo. Yesterday they declined a subscription charge for GitHub that’s been recurring without issue every month for the last 4 years!

So I switched payment method to my Mondo card, which worked first time :slight_smile:

(Oh and sorry to go on about it but they also once made me homeless in Tokyo)


(Alistair) #10

Love:
Natwest’s Emergency Cash (It’s the only reason I haven’t closed that bank account!)
Mondo’s spending analysis

Like Freebies:
-TSB’s 5% cashback on contactless
-TSBs 5% interest on balances up to 2000£
-Lloyd’s 4% interest on balances up to 5000£
-Lloyd’s Lifestyle benefits (6 free cinema tickets every year)
-Nationwide’s free travel insurance

Like:
Lloyd’s Money Manager (good idea, best so so far but really not that useful in practice)

Hate:
Nationwide’s ridiculous need for a card reader to get into the app & online


(Geoff Garside) #11

Agree with everything said so far about the HSBC app, its custom numeric keypad, constant “in-app” updates which always lag regardless of where you are, definitely things to avoid.


(jamiecarruthers) #12

I’m a First Direct customer… one thing I hate:
Not being able to pay a new person from the app (can only do it with web)

One thing that mildly annoys me is the obfuscation of account numbers.


(Alex) #13

Santander customer here.

I found a bug in their iOS app a while ago which would force the app to crash. I tweeted them about it and someone phoned me back; I explained the issue to the customer representative on the phone and she was able to reproduce it.

It was then explained to me that unless I wrote up the issue on a form she was going to send me in the post which would be then sent to the “correct division” all she could do was report the problem as a “customer feature request”.

The bug is still there to do this day…


#14

I’m with RBS - I like their app for basic things, like quickly moving money around between my own accounts, or paying people I’ve paid before. I like logging in with Touch ID, and the PIN before this wasn’t too complex for frequent use.

What I hate is the need for a card reader to add a new payee, the way that sometimes if I transfer money from my e-savings to my current account it doesn’t show up straight away making me freak out about where my money’s vanished to, and transactions taking days to show up (especially on weekends). There’s a special place in hell for when it says I’ve got no money available but doesn’t tell me how far over my limit I’ve gone. I’m then frantically transferring money across in increments to figure out what’s happened, and can’t see what’s caused the problem in the statement :rage: It’s also UGLY - I know this shouldn’t matter, but it really does. You can see that no imagination or innovation has gone into the design.

I’m so excited to use Mondo, I really think it’s going to help me keep control of my money and be a much less stressful experience, plus it’s great to use and clearly very well designed :ok_hand:t3:


(Rhys Short) #15

I like that my bank actually has an app, then it goes down hill from there.
I hate:
The UI, it is awful.
I have to log in just to view branch and ATM locations.
The log in process is slow, and doesn’t make use of TouchID like other money apps do, eg PayPal and Revolut.
I hate that when I first registered to use it, I had to answer an automated phone call (on my mobile) and give the the
number the app was displaying in the app.
Pending transactions show up in a seperate tab
The headline balance doesn’t include pending transactions so I sometimes think I have more money than I do.


#16

The three things I hate about all the banking apps I’ve used (NatWest, Halifax, Nationwide, First Direct) and banks in general are the high security, lack of customisability and the lack of real time.

The security makes me annoyed to use the app. I appreciate that I would rather have an annoying experience than have my money stolen, but banking apps don’t interest me they annoy me. The worst app for me in this respect is First Direct which I have had for about 2 years but can not even use properly because it needs to verify that I am on the same phone I registered with (which I’m not) and asks me to generate a code on the app or enter a code they once sent me. It has so many layers of annoyance that instead of ringing their helpful customer advisors and sounding like I don’t have a clue (which I have already done a bunch of times… what’s the point of an app if it always leads back to making phone calls), I just stopped using their app/bank and they are meant to be the best bank so I was pretty fed up with the market. The best app on security for me is Nationwide because I can enter with a simple passcode. You still need to use card readers to do anything important on nationwide, which is still annoying, but if all I want to do is check up on my balance (which I sometimes do a couple of times a day) it is much better than the other apps asking for code generation and layer upon layer of security.

On customisabiity, I would like to be able to include assets and liabilities which are not with the bank. I realise none of the banks offer this because they want to sell me everything themselves, but I would really appreciate if this was possible. Example of what I am talking about - if I have £250 cash in my house, a share certificate worth £750 and I owe a friend £500, why can’t I tell my bank app and then it can show me I have the £500 in my current account, plus £250 in cash, £750 in shares and a £500 debt (total £1000). This seems so simple but I cannot find any app that does this?

On real time, this is what really bores me about banking and generally about the internet. I have always been drawn to live markets (trading) because things are always moving and it’s interesting so I appreciate I am not a typical bank customer, but I don’t understand why money needs to be at a fixed point in time and for a fixed amount, and in between that time it is just static data, it’s so boring for me - why can’t a bank account be in motion rather than still?. Example: Why do people get paid £2000 once a month and feel anxious in between when they could get paid 5p per minute (or £3/hr, £72/day, £504/wk) and all have their bills going out at 3p per minute or whatever it translates to? Why is digital money a solid object when it could be liquid? I know monese or one of your other competitors is doing a drip savings account with money coming out each day (but what about the other 23 hours 59mins where nothing is going on?). Why can’t I have a bank app where all my planned income and expenses are constantly moving and it is interesting to use?

Does mondo have any plans to incorporate any “drip” features into the app?

I apologise if any of this is already in your app. I am still waiting for your android app to get on board so I have yet to be enlightened.

Rarther Invest
@rarther


#17

Well, maybe not everyone is swapping SIMs frequently. So if it is a feature, let people opt out of the fraud check. Then also for people that do this, inform them of the risks and change the liability for SIM swap abuse by transferring it from Mondo to the consumer.


(James Billingham) #18

Banking liability is mostly statutory. You can’t usually change it.


(Caleb Wong) #19

Currently HSBC and First Direct enabled Touch ID feature. Seems much better now. Although still take time to load. And most banking apps do not follow iOS app style guideline (I think).

Actually all of those apps are not bad. But because they are not written by “hard core” “modern” “iOS/Apple style”, which makes them crap. That’s why Mondo app stands out.

Sorry, but follow Apple style guidelines, not Android, is much better. :stuck_out_tongue:


(Ruben Arakelyan) #20

I think I’m with the same bank as you :slight_smile:

I mean, their customer support is amazing, but the app could do with a lot more work. It’s as if they went out of their way to ignore every user interface guideline for iOS! The animations are way too long and everything is always sliding one way or the other.

I also have no idea what the in-app updates are all about, as opposed to the updates installed the traditional way via the App Store.


(John Mapley) #21

[quote=“ruben, post:20, topic:1872”]
I mean, their customer support is amazing[/quote]

Highly unlikely we’re talking about the same bank here :stuck_out_tongue:

The in-app updates are probably a sign that their app uses some non-native platform like Ionic (but not actually Ionic) that allows you to deploy updates directly to the app, circumventing the App Store. And look what a great UX it results in!


(Joshua Turner) #22

I have to say reading that story I do feel sorry for you, it sounds to be like your describing HSBC - there’s a reason to name and shame these companies, they need to buck their ideas up. My experience has not been as bad as you, but as an example my debit card NEVER works at POS - stopped working while in college - but does at ATMs, according to customer services there’s nothing wrong with the card and I have had a replacement since then and still doesn’t work.

I have all but given up with HSBC. I use cash for nearly everything - not ideal but the only way to pay bills.

Dislike:
HSBC app is awful, does constant in-app slow updates and is so slow all the time at every request. Fast balance is not fast it takes about 30 secs + to load.

Like:
Nothing
Maybe that I can see my balance … pretty simple IMO.


(John Mapley) #23

Wait, that works for you? Stopped working for me after the last in-app update.

Sounds like the super secret fraud squad have put a lock on your card for sure. :spy:

They actually emailed me right at the beginning of the year to say they’d be releasing a brand new app soon, so users will have to delete the old app and download the new one from the App Store. They really, really don’t know how app updates are supposed to work, do they?

Baffling how Mondo can practically build a bank in the time it takes HSBC to make an app.