We're adding two new fees, which only affect a minority of customers

Ditto so interested in seeing the answer!

What was making Monzo great and different no longer exist. While other removing the fees Monzo keep adding… Well done.

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Question why they want to withdraw it all in cash? Or, do a bank transfer to an account that doesn’t charge for cash withdrawals.

Maybe they only got one account

Maybe they need cash to pay for things

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They can change banks

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Then open another account.

Look into ways of paying for those items without cash. It’s 2020.

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Don’t say sensible things!

Arguing on here is much more productive!

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A person with only one account, who has a lot of money from a lawsuit and needs to withdraw lots of it every month in cash…is most definitely a minority use case.

And anyway if they have a lot of money, it’s probably not a good idea to keep it in an account that does not earn any interest. But if they can afford not to earn interest, they probably won’t care about the 3% on cash withdrawals.

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The bigger question is why to use Monzo and limit yourself for domestic withdraw when you can use other banks without monthly limitation?

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Shared rent
Shops that don’t have a card terminal
Take aways
Tips for delivery drivers
Bills
Taxis
Cafes

I can go on and on

If people want to use only cash that’s their choice. But these are the new charges so if it no longer makes financial sense for them to use Monzo they should look elsewhere

It’s got to be a minority it’ll impact

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You’re correct! If any of your accounts qualify, both people attached to the joint account will "meet the criteria":+1:

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I mean, some people really don’t use cash, like me :wave:. I’ve not used any cash in a whole year I think.

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Yeah Monzo isn’t the right account for you.

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Then they can just move banks if they’re not happy with the fees, it’s easy to resolve I don’t see the issue.

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Can we make sure to keep things in line with the OP please :pray:

@jackcully is making sure to answer as many points as possible but derailing the Topic will hinder these being answered.

Currently responding to a few flags already regarding ‘Off Topic’ posts.

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If they really wanted to keep Monzo, putting their savings into a higher interest account and paying themselves with a direct debit each month would mean they then meet Monzos new criteria.

Win win.

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Of course they can… I think that really Monzo wants people to do… Move to other banks and stop using Monzo. Im sure they will reduce cost by forcing people to other banks to zero. :slight_smile:

What do you do then if a shop doesn’t accept card? Walk out without paying?

No! You use cash but when you’re being charged to use get that cash.

I use my card more than cash but my cash still is above 600 a month

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They’ll lose money aswell as if half the customers leave, they’ll not be earning as much