Over the past 9 months or so, we’ve gradually been offering loans to more and more of our customers. We took our time because we wanted to make sure we get it right. We did a bunch of user testing and research to understand the most painful things about borrowing money.
And we’ve used that feedback to continuously improve the experience of borrowing with us, so getting a loan could actually help people to solve a problem or reach a goal.
We’ve launched loans to everyone who’s eligible
If you’re eligible, you can now borrow between £200 and £15,000 from Monzo for up to 60 months
We offer rates from 3.7% APR representative on loans of £7,500 to £15,000, to 20.4% APR representative on loans up to £7,500 (we’ll tell you the exact rate you’ll pay before you apply, though).
We want to fix problems across the industry, like the general lack of transparency, confusing terms and pricing, and business models seemingly designed to catch customers out. Here’s how we’re trying to do things differently.
Know what you’ll pay before you apply
We’ve built systems that check if you can borrow money from us, and how much we can responsibly lend. Behind the scenes, we match our data with that from credit agencies to see if we can offer you a loan. So before you apply, you’ll get a personalised interest rate and see what that means in pounds, without leaving a mark on your credit file.
(If you’re interested, here’s our big guide to interest).
Full control, start to finish
We want you to feel in control of your loan the whole way through. We’ve designed our loans so that checking your balance, making extra repayments, and paying off your loan in full is as intuitive as the rest of Monzo.
Here’s what to expect if you borrow from us:
- We won’t penalise you to make extra repayments, or pay off your loan early, anytime
- Set and change your repayment date to suit your schedule
- Talk to us 24/7 - chat and phone support to help along the way, if you need it
We’re on your team
Paying off your loan feels pretty good, so we celebrate when you do. And if your circumstances change, or things don’t go to plan, you can chat with us anytime. We have a dedicated team here to support you and make sure you get the help you need.
See what you could borrow
If you want to have a look around, or check if you’re eligible, tap the link below on your phone.
Or just open your app, head to your Account, and tap ‘Loans and overdrafts.’
We’d love to hear your feedback and ideas.
mod note: here’s a post from our Lending Product Manager Amy, where she answers many of the questions posted in this thread. Thanks!