Very well done to all at Monzo
1 Like
Ah. So you know all the individuals involved and all investigations complete? Gotcha.
Let’s move on from account closures and back to the service quality report, please!
6 Likes
I would class Nationwide’s app and website as solidly good, it does practically all of the things it needs to decently and without major issues, even if it’s not exciting at all. I can see how it rates highly. 
5 Likes
Fair enough. I suppose I am looking more at functionality compared with the others, but I can’t deny that it is easy to use and relatively reliable in comparison with the other banks. On that basis, I suppose I too would rate it highly to friends and family as being dependable and usable.
1 Like
I think it’s a matter of how the question is perceived, and it looks like it’s worded as just whether you would recommend their online services to a friend or family. I can see the types of customer Nationwide have and potentially those who haven’t used other banks (or haven’t in a while) finding it satisfactory enough to recommend them.
My initial opinion was considering the question as being some sort of ranking between the banks having tried most of them. On that basis, I agree that their ranking is surprisingly high and unwarranted, in my opinion.
2 Likes
I cannot recommend anything but Nationwide to my sister. She needs current account, ISA, credit card, mortgage, under one roof as simple and basic as possible. Too busy with lots of other things to jump across multiple apps and functionality. And all around Nationwide provides a really good package.
1 Like
I don’t think Nationwide’s online or mobile banking is significantly better or worse than other traditional banks I have accounts with.
But one thing I think is excellent with Nationwide is the quality of their website. Really easy to find information about their products and everything laid out and presented in a pleasant way.
5 Likes