Service Quality Results

With thanks to @glasgow for noticing these were out (and raising a bug report because you can’t see them in the app), Monzo and Starling are now part of the regular customer satisfaction survey run by the major banks:

Some really interesting data to delve into, but:

  • Monzo top overall, with Starling second. First Direct rounds out the top three.
  • Monzo best app, with Starling second
  • Starling best overdraft (unsurprisingly) with Monzo fourth (a bit higher than I thought they might be, actually).

2 posts were merged into an existing topic: We’re the best bank for Overall Service Quality and Online and Mobile Banking Services!