One thing that I really like about Monzo is the fact that they are so open when something doesn’t quite go to plan or work out.
If you take any other Big High street Bank and something goes wrong you just get some standardized spiel "We are currently having issues with x we are working on it" then one day the issue will be randomly fixed and start working again with no thought that people may have been displaced.
I hope this way of working sticks no matter how large Monzo gets.