Virgin Money Discussion & Feedback

Do you receive notifications for direct debits at all now?

What about the budgeting part of the app, can you actively select what transactions are committed spends and essential spends so it accounts for everything in the month and you have clear indication of what’s left?

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Well, I applied around 2am to be met with a technical error.

I’ve since resumed my application today and it’s been referred to be looked into as noted in the image.

Anyone else come across this during their application?

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Yeah, I had this and ultimately gave up. They will probably email asking for more details

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I don’t know what more they could possibly want as I went through the equifax/Experian questions too.

I’ll get my shoe size and bowel movement count ready just in case :joy:

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I didn’t get this - did they eventually open the account?

Sorry for not getting back to you sooner, but as to your questions:

You don’t seem to at all?
Card transactions do trigger notifications if you set them to, so that’s useful.

I think you may be able to, but as I don’t really use the account much I haven’t played around with this enough to know how well it works.

No problem!

Na it wasn’t approved, possibly due to recent tsb account which I’ve decided I do not like, slow app, no near future intent to roll out any form of notifications, app isn’t simplified in moving money between accounts, round ups take around 4 days.

I’ll just stick with Monzo for the time being, seem to be finally heading in a worthwhile direction. :sunglasses::crossed_fingers:t3:

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Ah never mind!

You’re not missing much, aside from the interest, and I’m not sure it’s worth it frankly!

Their app is nowhere near in the same league as Monzo, Starling or other fintechs.

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Victory!

After deciding to contact Virgin Money by email about them not closing the M Plus Saver when the M Plus Current Account is closed despite the T&Cs saying so, I have finally had a response!

I did think they were ignoring me considering I sent my email a month ago tomorrow, but I got a letter through the post today. They took it as a complaint (I didn’t specify it was a complaint in my email) and the letter came with a leaflet about the Financial Ombudsman Service (a bit over the top considering all I wanted them to do was close my account, but it might be useful at some point in the future).

They supported my complaint and apologied. My M Plus Saver account appears to have been closed and they say they are looking into fixing the issue.

Note - I do know I could have just called them, but I didn’t want to wait for ages on hold for an account I wasn’t that bothered about being open.

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I’ll soon have three of those rogue Saver accounts. And not a penny between them :joy:

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I’m just glad I was finally proved right about what the T&Cs meant. I have contacted them in their in-app chat so many times and they have been next to useless, always just telling me to call up, but today I have a victory and I didn’t have to waste a single second on the phone :laughing:

I do hope they fix the actual issue soon. It isn’t the best having rogue savings accounts.

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No.

I had one with Yorkshire Bank, from the old B account, for years. Every April I got a statement showing 1p in it and it could only be closed in branch!

Eventually, while in Yorkshire, I saw a branch and popped in. Sorted. Even had to take my 1p with me :joy::rofl:

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Same problem, i tried 2 times more few weeks later and i received a letter with a code to continue my applicattion. When i access with the code show 3 pending requests, i manged to finish last 2 but first one i couldn’t finish it.

Don’t try to open an account during weekend or after midnight.

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They’re getting into BNPL too so maybe that’ll be working on the platform for go live

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Looks like Virgin are trying to rival Tymit and Flex with their Credit Cards now. Interesting that I still got this even though I only have a balance transfer card.

Link to the website: Purchase instalments | Cards | Virgin Money UK

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I don’t really understand it from them? Surely this is what a credit card already is?

The difference comes down to the different fees (cheaper than your standard rate) and the fact that repayments are spread equally over x months, instead of starting higher and ending lower (supposed to be easier to budget/plan). There doesn’t seem to be eg 3 months with zero fees, so it doesn’t look very competitive against Tymit. But then Virgin probably will give you a higher credit limit.

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Having reviewed VM Club account Im tempted to switch over from Monzo premium :mask:

The breakdown cover makes it worthwhile now I have a car.

The white card is pretty but money talks :weary:

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Their IT and app is nowhere near in the same league as Monzo’s or other fintechs.

If you did use them for the packaged account benefits, I’d still do my regular banking with a different bank, personally.

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It would solely be for that use to be fair. Might move some money over to get the £150 experience voucher.

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