Updates on our Community šŸ¤

Please don’t delete all posts. Having them up is really nice to look back on fourms threads and posts.

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Anyone can go and read the forum, it’s on the open internet.
But due to new legal obligations, it kindof forces fourm owners to limit users to 18+

You can. Discourse has an anonymize feature.

None of you (well maaaaaybe one) actually care about your right to be forgotten or anything else, you just want to be as awkward as possible.

I hope Alan does delete you to shut you all up and to be honest in the most part, this place will be a lot better when some of those accounts no longer post.

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I will say, I asked for my account to be deleted a few years ago - I’m still waiting lol

Not that I’m really bothered now but goes to show it hasn’t just been a recent thing

The part I find hardest to believe is that they’re asking for a selfie holding your ID and a piece of paper with today’s date, do you have 3 hands? :rofl: I mean I guess it would be ok with a licence but a passport would be a struggle! But most of all that request sounds like a scam, not something I ever thought a legitimate business would ask for!

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This is the number one thing to address in my opinion. You don’t have a community if you foster a culture where this is acceptable. Instead, you have a snarky echo chamber.

Removing DMs or naughty words won’t fix it. Sustained engagement and listening might.

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I’ve not been on this forum that long so I can’t be as blunt as Revels, so I’ll try to be as polite as possible: it is indeed funny that some of those who dismissed my privacy concerns about Discord are eager to have their forum accounts fully deleted due to privacy reasons.

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There’s probably going to be a part of it that they need/want to make sure it’s a legitimate request.

ā€œHi. I’m Revels. Please delete my accountā€ coming from a random email, should they do it? They don’t know my name/details to double-check it. Asking for ID makes it slightly more likely I’m me, would I send the ID if I was actually someone else? Although AI is probably good enough for me to fake one, send that and get someone elses account deleted. What a mess!

Although I wouldn’t be trusting sending the photo etc and asking to be deleted if I had a Monzo account that I wanted to keep! ā€œOoops, pressed the wrong buttonā€

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How do you ask them to delete your selfie holding your ID, do you need to send another selfie for that? :rofl:

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I’m very surprised this thread hasn’t been locked yet

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On a more serious note, I am really curious why to delete your forum account they need to collect more sensitive personal identity information, that they’ve never held before, and in such a strange way, with the added ā€˜date on paper’ malarkey, just seems like they’re trying to make it as difficult as possible. Too many odd hoops so that people just give up.

Especially since they can’t even use it to validate that you own the forum account or anything like that, because they have nothing to match it against. Seems utterly bizarre to me.

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I don’t think it’s that deep.

It’s probably just the usual miscommunication between teams. They likely don’t realise this is part of the community process and have mistaken it for a request to close your Monzo account.

That’s what my money is on and is why it has been quiet from the mods. They’ve replied to other comments since, and completely (and intentionally) skipped responding to this. In the background, I imagine they’re trying to straighten all this out and get realigned.

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…heading home for the Easter break.

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Meanwhile if you tell them you’re moving abroad but want to keep your account, they close your account without doing any ID checks!

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Can’t blame them, I’ve been counting down the days until I can tuck into my Easter eggs :face_savoring_food:

Wait, you don’t eat them until Sunday? They’ve been on the menu since Xmas here!

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I want to make sure I address a few of the concerns of account deletion requests.

We’ve taking on the feedback and updated the email address so that any requests are sent directly to a Community dedicated inbox for processing. We don’t need to capture any additional identity information to delete your forum posts and user. Sorry for the confusion there!

For those who have made a request in this Topic I will action the requests for deletion and they will be processed by end of business today. For subsequent requests please follow the process in our Privacy Notice.

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Email has been fixed :white_check_mark:

Will include @NewNewNanoOp and @descendent in the requests so far :folded_hands:

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