Turning off debit card top-ups for new users

Yep, this is the way forward.

On another note, can anyone that tops up explain why they need that over bank transfer? I’m not saying anyone’s wrong, but genuinely interested to know why top ups are still a thing.


Or perhaps some form of “Monzo Premium” subscription?

(If I wasn’t full Monzo) I’d probably be happy to pay a few QUID a month for top up plus other bits. Especially if I got to feel like I was part of an elite club too.

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Because it is/was way way simpler. It’s not a need, per say, but it (was) very very nice to have.


I don’t think they would do this for 3 reasons:

  • With a 50p charge to top up £100 a lot of people may still use it like a pre-paid card rather than a full current account which is Monzo’s goal.
  • Monzo give the impression they discourage fees and don’t want to be known for “oh by the way there’s a fee for this and a fee for that”
  • Although it’s not a major problem they would be going back on their word of deciding to get rid of it only a few weeks / months ago

But I also see the argument that if they add a 0.5% fee for old pre-paid users and thus it’s free for Monzo to offer, it’s unfair not to give the same feature set across the board.

I edging towards eventually getting rid of the feature for existing users but keep monzo.me and add the 0.5% fee onto that, anyone paying you pays the fee on your behalf.


Yeah, I thought about that after I posted. Competitors are using the “no fees at all” as a marketing tool now that Monzo have limited overseas withdrawals so that makes sense.

I’m back to no top ups at all but as others have said, I’m not sure why top-ups would be used and maybe there is a genuine reason that I’m missing. Maybe Monzo need to ask them why and go from there.


@tom what’s the average top up amount per transaction? e.g are people topping up large amounts infrequently or small amounts frequently?


I’m going to take a completely random guess and say if on average someone tops up £6,666 a year then they top up just over £100 a week? Considering you can only top up by around £3k in a given month.

Like you say it would be interesting to know :thinking:

My best bet (and others above) is their old bank app is clunky or due to 2FA takes a bit of time to transfer money, especially if you’re out and about and don’t have the card reader with you.
Another good point above is that some banks don’t process transfers on the weekends.
Sadly this inconvenience of legacy bank doesn’t seem to enough of a persuasion to switch fully to monzo yet for these people.

I agree that hearing why some of them don’t use them would be a great insight, it may be for reasons we don’t yet know…

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The average (mean) card top-up is just over £100


I know a few people who will only do top ups as they don’t see any need to move their salary over. Monzo doesn’t offer them anything majorly different other than instant notifications, which they don’t really care much about

Pretty hot “coral” on the stats !!

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Thanks for this. My opinion would be to agree with the above posts and pass the charge to the customer if they really need and value the service. There will be push back but it seems the most equitable system until other processes are available to replace it. e.g. (becoming a PISP)

Have Monzo considered a poll of all members on the way forward or are people more apprehensive about this approach following the ATM withdrawal fee saga?

We’re looking at the PISP route, but the customer experience is pretty horrible at the moment for most banks.


I think it should either be removed completely for all customers OR made available to all customers, with a fee payable for using it (preferably more than cost price - “profit” isn’t a dirty word).

Some people won’t be happy, but they’ll get over it.


Yep. Charge 3% for ATMs, Monzo.me and Top-ups. If people need to use them they will pay, but it will be sufficient to encourage them to top up by other methods. Just charging 5‰ for top-ups will neither discourage them nor make the provision profitable.


My question to them is, if that’s the case why the hell are they using monzo? :sweat_smile:


Mainly because i’ve been attempting to show them how it’s better than legacy but they may decide they simply have no real reason to leave. They like the app, the UX etc but don’t really feel any need at the moment to completely leave their legacy account

I can’t remember which bank still uses 2FA and the token thing. Who are you with? It was pretty quick on the Santander app (just the 5 digit pin) and then they implemented Touch ID login which made login pretty much instant. I could imagine myself finding transfers too much of a pain (or I would stick to moving huge amounts per fortnight etc) if I had to deal with this on a regular basis.

I think this would definitely make for bad publicity- competitors and comparison sites have already pointed out the difference as a form of marketing and it’s a point of contention and focus. Comparing across different products, it’s difficult to say “oh but Monzo has a nicer search, it has travel reports” etc to people who aren’t familiar with these things.

Stuff like fees and charges will be the details focused on in a comparison and would look bad or become something to hammer Monzo with eg “you weren’t being honest/ transparent” etc. as it often is. Plus, it’s all very well to tell Tom “I think you should do what is right etc” but there are loads of other users who don’t use the forum/ aren’t as familiar with fintech or use it just like any other bank (I certainly am not invested in whether my legacy bank makes a change in the app or not) and they might get really upset when it is removed :disappointed_relieved: I don’t need it, but I think it’s too easy to say “well we all think it should be removed on here, so it should”


Nationwide do🤢, I have a savings account with them.


You do have the 2FA faff the first time you set up a payee with Nationwide, but the next time you need to transfer to the same payee its just as quick as doing a transfer out from anywhere else.