Research is an important part of how we build things at Monzo. It’s our mission to make money work for everyone, and the only way we can do that is by understanding people’s wants and needs. Researchers typically work in product teams that are made of different professions, from designers, product managers and software engineers, to writers, marketers and business analysts.
And all these different people might have a different level of understanding of the problem space they’re working in. In this post we’ll explain how we make the things we learn through research memorable for everyone who works here.