The trick we use to make research findings memorable at Monzo

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Research is an important part of how we build things at Monzo. It’s our mission to make money work for everyone, and the only way we can do that is by understanding people’s wants and needs. Researchers typically work in product teams that are made of different professions, from designers, product managers and software engineers, to writers, marketers and business analysts.

And all these different people might have a different level of understanding of the problem space they’re working in. In this post we’ll explain how we make the things we learn through research memorable for everyone who works here.

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There is a blank space where I assume you were going to add an example.

Under the heading ‘The trick we use to make research findings stick’ point #2…

The trick we use to make research findings memorable at Monzo
The trick we use to make research findings memorable at Monzo655×606 29 KB

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Seems to have been fixed:
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You’re welcome mysterious editor person!

Whoever you are, you can also delete my post if you want now it has been sorted :slight_smile:

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Insightful post, and effective examples of cognitive biases. With the second step around voting, I suppose it’s also good to make sure the people voting don’t see other people’s votes to avoid the groupthink/bandwagon bias :smile: