Oliver wins…
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Excluding staff (that’s cheating) The lowest reported so far is @Doug_hboy with #7, and second @N26throwaway with #12.
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Not to besmirch either of those, I think at least one was said with tongue very firmly in cheek… 
(And I think @N26throwaway was claiming Number 26 …?)
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I remember mondo kicking off but I wasnt interested in fintech, and then when I had enough of Nationwide I went to Starling first.
I wonder what number I was for Starling. Must’ve been far earlier than my monzo number.
#5896430 but I cass’d this one time so I have no idea what my OG number (and investor badge) would’ve been.
Probs around 2018 I came across Monzo. It was all the rage back then…
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I’m obstinately ignoring my user number as 'not accurately representative '. In that I’m an Android user who first signed up when the app was iOS only and Android was only a waiting list. And as the number comes from when you opened your account.
To cut a long story short, if I was an iOS user I would have a lower number so I’m perhaps sulking slightly. 
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Feeling your pain, brutha.
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I’m #12!
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Well that explains the username I guess 
Welcome to the forum, Don
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I’m still kneeling. Anything I can do whilst I’m down here? 
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So this Topic has deviated quite a bit from the OP and now has turned to showcasing which Monzo number we are (I’m #442705).
So for now - I’m going to close the Topic and if we’re in a situation where a similar one appears again we can merge if appropriate 
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Unfortunately the previous conversation got shut down because it slid into people just sharing their user ID numbers… but there was an interesting discussion going on before that happened.
I wanted to add my two (unpopular) cents: Namely I would say the opposite to the OP, and for me, any company that reaches out to its forum base for an idea on how to handle a particular situation is already lost…
From my experience, doing something like this tends to come from a lack of an internal compass. There’s no clear vision.
You might argue that not listening to your customers is a mistake, however that needs unpacking, too.
Firstly, a forum like this is for a subsection of customers, not a cross-section. So, if you want to learn what your customers think, then ask them to fill out a survey through the app… not put a poll on a community forum.
Secondly, listening to your customers really means responding to their complaints… not asking their desires. An author doesn’t sit down with their audience and say, “So, what should this novel be about? Hmm… You like robots. You like cowboys. You like romance. Ok, so what you’re saying is I need to write a romance about a cowboy who falls in love with a robot!”
For me, Monzo changed my financial life. I finally started saving for the future because of it. For the first time ever, in my late-30s, I felt in control of my finances.
To me, that was the big selling point, and I wrote a post about it here and asked them to consider that as a strategy. Instead they added a feature to change your energy providers. Huh?
The old leadership seemed utterly lost, and built a company based on an unsustainable promise: No fees. As an investor, I really hope the new team can turn it around.
Not being able to make money when you’re a bank seem to take a special kind of talent, and Monzo has already been overtaken by its smart bank competitors 
The Monzo of Old is Dead… Long Live Monzo!
(Actually, if there’s one thing I miss about the old Monzo, it was the Apple-like attention to detail. Everything used to be just so 
But every time I see the new logo I think there’s something wrong with my screen… why did someone think it was a good idea to add a green tinge? Orange is a warmer colour than green… it looks like the brand is sick.)
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Really interesting to hear your thoughts and thanks for sharing.
I totally see what you mean RE asking the community for “advice” and I agree with it. A strong internal set of values should guide the vision. I think I understood that one of their values was to make banking more fair and so I understood them asking the community not what to do, but how to make it the most fair. But ultimately that was just my perception which was most likely wrong!
Great to hear Monzo enabled you to take control of your finances 
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Magic was lost many years ago.
Monzo of old died about 3-4 years ago?
It was excellent up until 2019/2020 then it got too big for it’s boots, rapidly got millions of customers, no longer listened to it’s customers thoughts and the whole customer service went to pot struggling to service everyone.
All the half-decent banks then added things like instant notifications of transactions and such and caught up to Monzo in revamping their apps.
Monzo has just been another big bank for the past 3 years.
It’s a different bank, with different user needs and different objectives.
When I hear they stopped listening, I translate that too, they stopped listening to this forum. Which is fine, it’s a 7m customer business and user research etc needs to be wider.
It’s still a fantastic product that’s now moving into its next stage
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Excellent continuation, though I suspect it will become circular over time, you either think Monzo is great, or don’t.
I think this absolutely should be an avenue of user research. But it should inform rather than direct.
I mean this with respect to Monzo, but I have to agree here. The desire to release features as they are ultimately cause pain. For example, I still don’t think either the new overview or target were anything like ready for wide release. I appreciate you can turn the former off but it still impacts the performance, at least on iOS. And trends has never stopped hanging each time since the launch of targets. I will note a release is on its way to resolve it, but there’s a difference between fast quality releases and aiming for a PR target.
I think they will do, just not as visible on here
This. I think it’s frankly unrealistic to expect anything like the level of interaction we may have got in 2016/17. In fact, I think that Monzo shouldn’t have that level of interaction. I know that might be jarring for some, but it’s not sustainable and we likely represent a very small segment of the wider picture.
Should they engage, yes. Should it be regular, probably not. I’d even go as far to say it should be product led, with some engineering input here and there.
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The fact that Monzo died in 2019/20 and we’re talking about Monzo is dead, long live Monzo, is this just a very late obituary or it’s been a zombie and this a second death?
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