TfL: adding contactless card to account fails

Help
21

Thanks Tommy, it turns out there is a sensitivity to what address line you put each part of the address on. So that for mine I had to include the Flat Name on Address Line 1 and the House Name and Street name on Address Line 2. Exactly the same spelling. So I would suggest to anyone who is struggling to try different combinations. Success for me.

2 Likes
22

Thanks for the suggestion Freddie, will try a few combinations and see if I can work it out!

23

Hi, I just receive my card and trying to add to TFL no joy, i have checked all detail and apply 6 time with no luck.
Please help.
Thank you in advance.

24

Get in touch with support through the in-app chat. Itā€™s possible that your address hasnā€™t been correctly saved with our payment processor. :slightly_smiling_face:

2 Likes
25

Thank you Michele and RichardR Itā€™s working now :+1:

27

Hello, I am having the same issue. I have tried with the exact details from my card letter but it hasnā€™t worked. Any help would be good!

28

Let us know that youā€™re having trouble adding your card to TfL through in-app chat, weā€™ll fix it. :slight_smile:

For transparency, thereā€™s a bug where addresses arenā€™t saved properly with our prepaid card payment processor. This can cause declines on address checks (known as AVS or Address Verification System) until we fix it for your card.

This only affects the prepaid Beta cards, current account debit cards are not affected by this issue.

3 Likes
29

Dear Richard,

Im wondering if you can help please. Ive had a post about having issues to ads the card to the tfl account a few weeks ago but there is no response since. Is there any chance you can help at all?

Regards,
Mircea

30

Sorry for missing this!

Iā€™m away from any access to Monzo tools for the week but if you get in touch with the rest of the support team by in-app chat and ask for the TfL address fix, one of us should be able to fix this for you!

2 Likes
31

I tried today too, my address is correct and itā€™s still not working.

32

The address might be showing in the app correctly, however is it stored in the third party processor that Monzo use correctly? Thereā€™s an issue where the address frequently doesnā€™t get saved in the third party processor correctly, hence when doing the address verification, it fails.

Have you asked using the in-app chat why itā€™s failed, as they can check if itā€™s the above issue.

2 Likes
33

Hi all,
Am having the same problem as many here: canā€™t seem to add my card and not sure which bit of info Iā€™m inputting wrong. Iā€™ve checked and cross checked against my records, and it never seems to work!
@anon50039658, can you help?

  • Theo
34

Hi @anon84119083,

I suggest you get in touch with in app chat or email help@monzo.com - theyā€™ll be able to make the fix to get this working for you :slight_smile:

1 Like
35

Will do. Thanks, @anon93718513

1 Like
36

Yes Iā€™m having the same problem and I donā€™t know how to fix my cardā€¦ This morning again couldnā€™t touch in with my Mozo card because 2 days ago apparently I had insufficient funds on itā€¦ Canā€™t use it ever since. Is the monzo will try to deduct the money every day in the morning? as I had a notification again about the declined amount from.the day beforeā€¦ Can anybody help me how do I make it work so I can use it tonight when Iā€™m going home?? Many thanks in advance.

37

If you had a declined transaction, you need to go to the TfL website and register and resubmit the charge that was declined. Only once youā€™ve paid off the balance will you be able to touch in again :slight_smile:

38

But my card can not be addedā€¦ Iā€™ve seen many had the same issuesā€¦
Here we go
Sorry, your card could not be added.

Please ensure the card details you provide are correct and the address you enter is exactly as it appears on your payment card statement. If you continue to experience this message please contact your card issuer as there may be a problem with your card.

Also asking the name on the card which is mandatory but I have no name on Monzo. That might be the problem isnā€™t it??

39

You need to specify your name - it is required by TfLā€™s card processor.

I suggest you reach out to COPs - if youā€™re on Prepaid there are issues with adding the card to TfL and sometimes it needs a little nudgeā€¦

40

Sorry copā€™s??? Iā€™m not familiar with that.! Can you explainā€¦

41

Apologies!

I donā€™t know if youā€™re on iOS or Android but under the help section there should be an option to ā€œchatā€ - equally it may just be a chat option in the sidebar. In there youā€™ll be able to talk directly to a customer operations (COPs) person who, if you tell them youā€™re having issues adding the card to your TfL account will be able to check what is happening behind the scenes :slight_smile:

Equally, you can also email help@monzo.com

They will get back very quickly!