Switching between personal and business in iOS has become unreliable

UK Help Bug Reports
1

Issue:

As of the latest iOS update, when I click the profile button in the top left to switch between my personal and business accounts, it takes 5 to 10 presses on the profile name to actually switch. It’s like the button is dead - the animation is unresponsive until suddenly it works. This has only appeared on the latest update. The rest of the UI is working fine.

Secondly, the bug report link in the iOS app takes you to a broken link page in the community forum.

Thirdly, the button to sign up to a community forum account doesn’t appear on iOS - I had to switch to my desktop to make this post.

Fourthly, my HSBC connections suddenly don’t work this morning and reconnecting them fails without any explanation.

Monzo UX is suddenly slipping!

Details to reproduce:

Listed above.

OS:

iOS 26.1

Device:

iPhone 16e

App Version:

7.4.0

Screenshots:

1 Like
2

Same happens for me. Was fine before the latest update.

1 Like
3

This is an issue with HSBC, not Monzo in this case.

4

I just realised it works every time if you do a hard press (3D touch).

5

Same here

6

Seems fixed in the latest update.

I’m stunned that no one from Monzo acknowledged anything here. Why would I take the time to report a problem again?

1 Like
7

Well, it got fixed so :thinking:

Developers don’t tend to interact with community bug reporting on most platforms, but the bugs will be logged.