Except it doesn’t…
it says first five months of 2017 was 250m then fluffs on about 7% weekly growth for the renaming 32 weeks of the year so its £2b minus that…
Claiming/assuming the monthly spend is x4/x5 times Starling’s £200m monthly spend, is £800m - £1b a month…nahhhhhh. at most based on Monzo’s figures, it could be about £170m, no?
Except that it doesn’t…
First paragraph is about the period covered by the accounts (which ended on 28th feb) and the 2nd paragraph is about growth in the first 5 months of the year, which ties in when the CEO wrote his review.
Sorry, I must have misread. 
Apologies.
So it really is as simple as you said:
2,000,000,000 - 250,000,000 = 1,750,000,000 / 12 = 145,833,333
That’s easier for everyone!
edit: obiosuly im not taking weekly growth into account…its bank hols…im not getting excel out! its a horrible rough average.
It would be, but does Starling’s monthly spend include the business spending? Also Monzo’s data is mainly prepaid, was 2 or 3 months CA
Basically call the whole thing off til next year as there are too many variables 
agree!
I was only winding people up above…but it genuinely is interesting
the only interesting thing is both sets of accounts give you a snapshot of the businesses ( 2 businesses in the case of Starling Bank and StarlingFS services limited ) that have moved on such a great deal in the months since the figures were produced that they become pretty meaningless its not like these 2 / 3 businesses have a track record over the past decade to be compared against in their latest accounts, they are both young , growth businesses
Probably not, but then the best things about Starling aren’t that it’s a customer facing bank. It has a great platform and would be fantastic for new Fintech entrants (or legacy banks like RBS) to base themselves upon.
The customer facing bank is operating at a bare bones service as of late, and customer service isn’t a world above robots (which is interesting they suggest automation…), but the platform itself looks solid.
my biggest take home, is that is Starling have 50/70k customers over the new year…what is it exactly that their Customer Services was struggling with and being so rubbish about…
OK, so Mozonauts (?), what makes Monzo better for you?
*Speaking as a Starling user from day 1, who joined Monzo months ago (despite following for years) and felt more comfortable moving DDs to Monzo first. 
Customer service is the number one problem with Starling. Both the tech (Zendesk) and the service are rubbish.
Oh and also, shit like this, for every single interaction. I’m really not sure what “feedback” they expect for the last one, I mean they didn’t even bother getting back to me… 
Sadly, I can’t disagree. As a Starling user and Fintech dev, the only thing I’d consider is the platform - not the customer facing bank.
I have moved a number of family members to Starling, some content, but I regret my decisions. Monzo is too ‘modern’ for some, display wise, but Starling has disappointed to date.
As we’ve also mentioned customer service, I’d like to state for the record that while Monzo has been slow at times, the service has been fantastic. I wish I could say the same for Starling.
While Monzo CS can be slow, you don’t have to babysit the thing until you get a reply - you can just send your message and get on with your day, you know, like text messaging is supposed to work.
With Starling, you have to sit in a “queue” before someone picks it up and then chat with them until your query is (hopefully) resolved, being careful not to drop the network connection nor close the app. If you don’t reply within a few minutes they will also end the chat. Finally, as if it wasn’t enough, they will also be spamming you asking for feedback.
I can’t disagree, I’ve been a vocal critic of Starling at times. I wish they’'d prove me wrong, but CS has always let me down.
Me too, sadly.
Does the ‘Send us a message’ option not work?
I honestly don’t know what people spend so much time talking to customer service about (this goes for both Starling and Monzo)…
The thing with customer service is that you’d generally hope not to use it - but when you have to you really need it to be good. One bank seems to get this, the other just says it does…
Send a message probably works but I wanted to get my question answered in a reasonable timeframe, not a week later (which is what it took them to get back to one of my emails).
I’m not convinced that any bank is particularly good at handling those occasions where you really do need to use customer service - once you get past the basics you always need to wait for a team who only work Mon - Fri 9-5, whether they are a challenger or huge behemoth.
We all have different experiences, I suppose. It just seems like more folk have had worse experiences with Starling. Let’s hope they privately acknowledge it and are quietly fixing it.
From my perspective, with a quite specific query, I raised an issue with both banks around the same time. Monzo staff have been in contact rapidly and regularly; I’d rate the service as beyond exceptional for a bank. Starling responded to a missed chat attempt explaining why nothing they could do was possible. Figure out where I moved my DDs…