Starling Feedback

And you’ve just highlighted how dumb their forum login is.

If you have a Starling forum acc and then delete your social media acc, you can no longer login.

1 Like

Exactly, I have no way of getting back in there. Even creating a new GitHub account (my original way to log in there) with the same email address does not work.

1 Like

My account is now verified and there still isn’t any option in the app to change the phone number. I called them up and this time the advisor was very helpful, put me on hold to double check whether it’s possible to use the same number on two accounts (apparently yes) and said he’ll pass it on to the relevant team and it should be done after the weekend.

So overall this is a success! There definitely seem to be issues with their CS, I think they’re now growing much faster than they used to and are having trouble scaling the CS team to keep up. But overall I’m happy. This is the best business account I’ve ever used despite the minor annoyances. :heart:

Now just got to build the FreeAgent integration with their API and it’ll be perfect!

5 Likes

A post was merged into an existing topic: Temp

155 posts were split to a new topic: V Card

Not sure if anyone’s seen this:

Feedback on their latest marketing?

2 Likes

Okay that is really trendy, I like the filming though I was a little confused about the message. Thought it wasn’t immediately obvious what it was about but I like the models used.

I’m confused, why would it be a secret? Have they got an exclusive press release lined up? It takes awhile to write an article and speak to a representative for a good balanced article so I don’t think they need to worry!

Just seen this ad at my local cinema…

Interesting update from Starling, seems like goals will now share “Space” with loans? Not sure I get it, but perhaps when they release this officially it’ll make sense.

https://community.starlingbank.com/t/getting-cosy-with-spaces/7059

2 Likes

Some very blunt criticism of Monzo on the Starling forum. I’m disappointed that the possibility of a charge for monzo.me payments is being mooted as practically a foregone conclusion, when there has been no indication that it will (I admit there has been discussion here about charging for top-ups, but this being touted as a “logical progression” for some reason). I refuse to link social accounts simply to have the chance to respond, but hopefully one of you has an account there and can jump in?

https://community.starlingbank.com/t/who-has-more-current-accounts-starling-or-monzo/7092

2 Likes

How did you get Apple Pay cash!

1 Like

Hopefully be out in the uk with iOS 12 if the rumours are right!

3 Likes

Don’t really feel like responding tbh, I know Monzo gets called a cult so much so if I said anything on there I would be just called a kool-aid drinker. Some are implying Monzo lies about costs for publicity and mutes other fintech companies in news in other threads too so it’s best not to engage, it’ll only lead to a massive debate there that goes in circles and not leave anyone happy! :disappointed_relieved: They’re perfectly entitled to discuss the benefits/ disadvantages of both offerings, for people who genuinely do want to find out more I’m sure they’ll check previous blog posts and updates from staff instead of hearsay :+1:t3:

Edit: replied :see_no_evil: with Tom’s response. Hopefully it goes back on track with overdraft discussion after clarification

11 Likes

IMO, the lies/mi-truths spoken about Monzo – and what happens on the Monzo forum – are generally not countered (by people who should know better), and unfortunately this means that onlookers get a very one-sided account of how things lie. It is this that I’m against. I have no objection to a cogent argument using actual facts and figures, but this negative commentary does nothing for anyone.

I appreciate anyone’s contribution on there to counter the mis-truths, but obviously at your own risk etc… (thank you Eve for yours!)

4 Likes

I’m not entirely sure. It just randomly appeared some time ago. It doesn’t work though…

b0f5fef9043f5b282f20789524feb1d55c49ca46_1_488x500

You linked to the US App Store? :face_with_monocle:

Not that I’m aware of. I haven’t tried switching stores before either. It’s very odd.

I would like it to go again. I don’t like having something there that doesn’t work. :slight_smile:

It would irritate me as well.
Just look at it like your are the chosen one granted special extra cards? :see_no_evil:

2 Likes

Does a similar thing not happen the opposite direction too?