They’re changing the settings of the forum from Monday 26th it should be possible to log in without facebook or google 
+1 again for their support.
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I didn’t sign up as I refuse to use Google or Facebook single sign on. Wanting 2FA for a forum was OTT so I’m pleased they will allow email sign up.
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Their app is not that great - I’ve tried to change my phone number and there are several issues - first off they insist on SMS and SMS only (no voice option - good luck with a VoIP number as VoIP providers that give out 07’s aren’t that frequent), and two the UI for changing the number is just awful:
Everything looks normal here besides the fact there’s no feedback when you’re typing, but when you confirm this is where you see what the previous screen was supposed to look like:
(you’ll also notice they didn’t bother polishing up their error message either)
Besides this UI issue once you go through the number verification the UI briefly asks for your password (yes they do have an account password) but instantly bounces you back without changing your number. I hate to say it but even with Nationwide’s app I didn’t have issues that completely prevent me from completing my task - sure it was slow but at least their app worked.
Finally their live-chat is quite bad, it automatically closes tickets after a few minutes of inactivity, which means it’s not easy to follow up on previous tickets if needed. In the meantime in Monzo I can still reply to the first ticket I opened months ago.
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Under Customer Service, you’ll see all conversations you’ve had on live chat with a line-by-line record in each case.
From my experience, they’re very quick to respond and in cases of poor UI, fix without fuss.
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Just having my first issue with Starling. On opening the Android app, it immediately tells me there’s a new version and points off to the Play Store. I get to the Play Store and there is no update. It installed version no longer lets be do anything so I’m “locked out of my account”.
[edit] seems the issue is affecting Android and iOS and they are aware and trying to fix
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An update to the Android app has been pushed out to the Google Play Store, which fixes the issue.
No word on an iOS update yet though.
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Still no way to join forum without using Facebook, google or now twitter and GitHub.
Pointless setting up a forum and not letting people contribute. 
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Their customer service system spams you asking for feedback for EACH ticket you open - it becomes quite annoying after a while. Can’t want for the :mondo: current account so I can finally leave Starling behind.
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Not once have I been asked for feedback at Starling when contacting support…
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I don’t know, maybe it’s a new thing and they didn’t have it enabled back when you signed up. In my case this is what I’ve got in my mailbox:
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They seem to use Zendesk which tends to have that feature built in.
How does everyone rate Starling’s Zendesk chat facility against Monzo’s Intercom one?
As others have mentioned, it’s annoying that your chats get automatically closed after a couple of minutes. I was halfway through reporting a bug to them.
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The worst is that sometimes they post an entire recap of the chat (why - it’s already there in the app) and do that as a new conversation.
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Have you guys reported these issues via the Starling forum?
Be good to get a wider input.
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They STILL don’t let you register with an email. 
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I was rather excited to get involved with Starling and signed up as soon as my beta invite came through, but after conflicting customer service messages and some serious (inferred, not proven) concerns around dev ops that I wasn’t willing to take a risk on, I closed my account with no small amount of relief.
what concerns were they?
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There were several things that initially impressed me, but soon gave me cause for concern - I’ll stress that I might be entirely wrong here and it’s purely my own take on this. Over the course of two weeks, I reported just over a dozen bugs with the app via the in-app chat. Most of these were UI issues, while some were based on functionality. Typically I’d report a bug, the customer service agent would respond very quickly and say that developers were working on it, and within 30-60 minutes I’d get a response to say that the bug had been fixed and could I confirm within the app.
That all sounds great, except I reported an issue with their new Spending feature and the bug fix (which came again within an hour) actually broke the screen entirely. Given how many bugs I was reporting, I suggested that it might be useful if I was on the TestFlight build so that they could be picked up before they went live on the AppStore release, but the customer service agent said there was no TestFlight app because the AppStore version was an open beta.
Perhaps my response to this in unfounded, but for a mobile-only bank that only works on a single primary device i.e. no iPad support yet, this concerns me because:
- Enhancements/fixes are being pushed to a production environment without being tested.
- If a screen can be broken by misplaced code in a live app that’s being updated directly, it’s only a matter of time before someone has some finger-trouble and creates bigger problems (we’ve all done it). That effectively leaves me with no access to the app and, by extension, my money.
- QA appears to be absent, or at least fixes aren’t going through reasonable (and widely adopted) sanity checks in a test build before hitting Prod.
It just doesn’t feel robust to me. I work in a dev ops environment so maybe I’m being overly sensitive to it, but a lack of assurance in the UI development doesn’t give me great confidence in their more critical architecture. If there’s any place that I want to be absolutely certain that best practice is being followed, it’s the place I trust with my money.
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Today they put up a page for users to sign up for access to pre-release versions https://communitystarlingbank.typeform.com/to/j4LzEz
Hmm that raises other concerns. There were three occasions where I was told different things by different agents:
- A TestFlight build isn’t available (looks like prereleases are).
- That categories are sticky (another agent confirmed they aren’t).
- That the app needed to be uninstalled during account closure (another agent told me they use it to confirm status via in-app message).
Mostly a lack of consistency in messaging. I’m sure these things will be ironed out, but it resulted in a lack of confidence for me.