Simple Questions Thread (Newbie friendly 🙂)

Monzo Chat
1546

It’s not designed to ‘log out’ every time. The app stays logged in and you open with fingerprint.

2 Likes
1547

Yep as above, don’t use the log out function.
Just close the app or switch to another one. After a minute or so it will lock and require fingerprint to reopen.
Any moving of money or changing of account details will always require a PIN for security :+1:

3 Likes
1548

Thanks - got it!!!

3 Likes
1549

And welcome to the community. Get stuck in.

1 Like
1550

Hi, basic question (I hope). Will Monzo accept an application from a business that has a recent conviction for fraud but otherwise a decent credit history?

Thanks in advance

1551

My guess would be, no. But there is only one way to find out for sure.

1 Like
1552

True
thanks

1553

Somebody is trying to make a Forex payment from South Africa into a Monza UK account.
To do this, they need Monzo IBAN number. I ask this question on Instagram, but it seems like Monzo is not very active on their Instagram account. Trasferwise is not available in South Africa. I will be grateful is somebody can come back to me with the Monza IBAN number for Forex payments.

1554

Monzo do not support IBAN. You could generate the number (Google how), but you would be using it at your own risk - it is unsupported.

1555

You need to use a service which has an IBAN number. Monzo doesn’t.

1556

That is disappointing news! Are Monzo looking at getting a IBAN number in the future? Room for improvement Monzo! For most Africa countries you need to do a Forex payment with a IBAN number when transferring money over country borders. I will see if Revolut will be able to help me.

This said, thanks to everybody that responded to my question.

1 Like
1557

Nothing has been announced. Not long ago they partnered with wise.com to handle international transfers.

1558

Hi, just joined.

My query is regarding the Monzo Business Pro service. Our business account is charged ÂŁ5 per month which is not an issue. However, does this amount include VAT and, if so, where do I get the relevant VAT receipt please? Many thanks.

2 Likes
1559

Hi,
You’re probably best off asking in app chat, search contact us in the help section if you don’t see the chat button.

1 Like
1560

Hi, I’m a first time user, how do I add cash in the account? Can I just go to a regular ATM and make a deposit to the card?

1561

You can do it at any PayPoint.

3 Likes
1562

In the app, under the card tap the ‘Add money’ button


1563

Might just be me over-analysing your comment but are you an American customer? If so it will be different from the advice given above.

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1564

Caribbean in the UK just got the account

1 Like
1565

What’s Caribbean? If it’s a bank, no one’s ever heard of it.