See your mortgage in Monzo šŸ  [Mortgage Referrals pilot live šŸš€]

Thanks for sharing! We are working on some improvements here over the coming weeks - I’d love to pick up with you after we’ve shipped them to see if they fix things for you. Do you make overpayments in addition to your contractual monthly payment, by any chance?

PS: We’ve been quiet, but we’re working away on a few new things! We’ll be back with a proper update :soon:

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The best PS.

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I make overpayments to my mortgage currently as well, if you’d like any further feedback on that specific circumstance. :+1:

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I also make regular overpayments. Excited to see what you’ve come up with

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Ditto

Good to hear! I have done previously (& consistently) although the last was December 2022. Previously the info seemed to be correct even with the overpayments.

Happy to offer any additional feedback once the improvements are shipped :grin:

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I like the latest improvements here showing which payments were used for the calculation and when the next update from the lender will be.

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Ditto, this makes it much clearer.

Agree that it is helpful to know when the next update will be, but the following doesn’t change and therefore it isn’t clear when the 5 weeks is from (as I can’t see the actual date it was last updated which could be used as a guide):

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Well, we can always rely on the Community to beat us to an announcement (you’ve done my job for me Michael!)…

:drum: Drum roll… from today we’ll start rolling out an updated version of ā€œSee your mortgage in Monzoā€ to all Monzo customers! Folks who connected via Labs should get a sneak preview! :smiling_face_with_three_hearts:

:test_tube: So what’s changed since we first launched to Labs?

  • We’ve significantly improved the way we calculate your ā€œtime to repayā€ by either using your interest rate (if you know it) or we can estimate your interest rate from your recent balance history and telling us about any overpayments
  • You can manually add any regular monthly overpayment you make
  • We have created some mini-insights on the estimated impact (on interest saved and mortgage free date) if you kept up your regular overpayments or decided to ā€œtop upā€ your monthly repayment to a round number
  • There isn’t super well-defined data from credit bureaux about when you’ve remortgaged to a different lender or even achieved the milestone of being mortgage free. We’ve added some logic to flag when we think this has occurred and help you to take action

:wrench: Some smaller improvements

  • We’ve ~10xed the number of lenders we support more gracefully by improving the way lenders are formatted and upped the number of lender cards we’ve designed
  • There’s now a route out of the onboarding flow to reach out to TransUnion if something’s not right with the mortgages found

:calendar: What’s coming up?

  • The next few days: we’re going to be adding in some more beautiful new images and animations in the journey as well as some light improvements to the journey to make it easier to complete! We’re also iterating on how and when we reach out to TransUnion to update your mortgage info
  • Beyond - we’ve had some fun over the last weeks with testing some concepts around visualising overpayments and we reckon there’s an opportunity to build some really unique features here! :shushing_face:

:loudspeaker: As ever, we love it when you give us feedback!
We may need to iron out the new features over the next few days - drop us a message in this thread or via the in-app feedback form if there’s anything not working quite right!

Keep telling us what you want to see next, we take everything on board!

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Now that we’ve done the announcement, let’s get fixing! Was it that the numeric keypad didn’t appear or something else?

You should be able to edit interest rate from the home screen - let me know if that issue still happens? :pray: We’d expect you to find yourself on at least app version 5.19.0 for Android or 5.18.0 for iOS

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This is fantastic - thank you for the update. This is going to be HUGELY helpful for a lot of people I’m sure.

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Amazing update. To have my interest saving and term reduction quantified by my overpayments in-app is fantastic.

Would also love to be able to calculate impact of one-off repayments / lump sums.

Love the direction this is going!

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The insights feature is really cool!

I’ve found it incredibly beneficial to know that by making a small overpayment each month, how much I will save an interest and sooner the mortgage will be paid off.

Of course this is common sense that overpayments are beneficial but to have it quantified without me having to do anything other than know the minimum I could overpay to make an impact is amazing!

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@HB great step forward! Two things that would be helpful to me would be a chart showing historic balance and future forecast :chart_with_downwards_trend: and the month/year that the mortgage is forecast to be repaid. It’s great to know how long there is to go, but I find myself having to mentally work out the actual month and year…

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Hey @caribo! Thanks - we’re keen to keep up the shipping momentum!

We (in particular @Yulia from a design perspective) are doing a bit of thinking about how to represent future progress, such as making it clear the difference an overpayment would make. Yulia - forgive my red pen mock up!

Out of interest - is the specific end date important to you (e.g. retirement planning, other plans) or just nice to put it in context? A bit of a generalisation but we’ve seen in interviews that an end date super far out isn’t particularly helpful for some folks because:

  • Seeing the year 205X is enough to put anyone off their lunch (speaking from experience :person_raising_hand:)
  • It might not be their ā€œforever homeā€ so not expecting to become mortgage free in that property, they might use the equity to move on
  • Many things are going to change before that date

Spoiler - @richycran you might notice from the screen above that we’re going to be launching a new journey to calculate the impact of both regular and lump sum overpayments for some customers very soon :soon: :shushing_face:

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The end date is useful to me as I am thinking about retirement within the next 4 years and I have two mortgages which should hopefully both be paid off before that date …

I can understand your rationale for not showing the actual date for the reasons you mention, but at the other end of the mortgage life, the actual date becomes more relevant…

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On the historic data front - we’re certainly thinking about this type of thing in our plans over the coming months, as we want to celebrate both past progress and future behaviours!

A couple of challenges due to data we get from credit bureaux:

  • The data isn’t joined up over time between lenders - so the most straightforward implementation would only show you progress for the time you’ve been with that lender, this could be pretty short if you’ve recently remortgaged
  • Bureaux data only goes back about 7 years - plenty of time for some but in the context of 40 year terms, less so!
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Yeah, some pretty interesting challenges you have there! Especially with remortgages where the amount borrowed may go up or down…

My circumstances are pretty simple as I will not be remortgaging as both of my mortgages are fixed and overpayments shuld (if I have calculated correctly) pay them off just as the fix finishes… That’s why seeing the forecasted date of completion is useful to me…

A quick thought from me: would it be useful to let us flag the type of mortgage (repayment vs interest only and/or offset)?

I think the current set up is for non-offset repayment mortgages, which are the vast majority of mortgages so that’s cool, but misses some of the other types that are out there.

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