Just sold my flat for almost exactly the same amount as Monzoâs predicted value⌠very satisfying 
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My valuation figures seem to be off by a fair amount, maybe because it thinks Iâm in a terrace rather than a semi-detached?
Hi Laura, welcome to the Community!
Thatâs interesting - weâve not really seen that issue with >100 instances of different mortgage lenders! That doesnât help you, so Iâd love to dig into it in case we see your lender reported elsewhere for other customers!
Who is your mortgage lender? Or feel free to DM me with it 
Thatâs made my day! Thanks for sharing 
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Hey! That could be part of it (or if youâve done things to improve its value significantly since you bought!).
To help me troubleshoot whether it is an issue with our set-up or the Land Registry data - what property type do you see for your property when you search at the Land Registry? It tends to be easier to just use the postcode field and add a space in the middle of your postcode
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Hi Harry, thanks for the reply. My lender is Progressive Building Society.
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Iâve just checked, itâs an issue with the Land Registry, Iâll look into getting that fixed 
Thanks for that additional context.
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Now that is interesting - it doesnât look like this is getting reported based on first glance in some of our data 
whilst we can see Kingdom Bank (never heard of it) with 2 mortgages totalâŚ
When I take a look at The Progressiveâs Privacy Policy and their
Credit Reference Agency Information Notice
- it looks like they do have some relationship with TransUnion (formerly known as Callcredit) but must not be reporting their mortgages right now.
I appreciate it is frustrating, weâve considered alternative providers but yours is actually the first case of a missing lender I can recall being flagged to me since we launched a year ago so we hadnât seen a need from customers. If you happen to change provider in the future - then Iâd expect that weâd be able to find it!
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Aw itâs no problem, I was just intrigued why my mortgage wasnât showing. Thanks for looking in to it. We are limited with lenders we can use as we get paid in euros but live in the UK. I will follow up with progressive though. Thanks again! 
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I confirmed today that my mortgage provider (Progressive Building Society) doesnât report to TransUnion. Is there a reason that Monzo only look at TransUnion and not Experian? My credit rating with Experian is double what it is with TransUnion so I believe this would impact what products i would be offered through Monzo. Is that correct?
No, nobody cares about your score.
Monzo will look at the factors and score them themselves. Monzo may give you a -10 for missing a payment in 2005, but Barclays might give you a -50 for the exact same thing.
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I wonât speak too much on behalf of the teams who are focussed helping users with their borrowing at Monzo (like Flex, getting a loan or overdraft) but we work with all three main Credit Reference Agencies in the UK to help inform lending decisions, thatâs:
- Experian
- Equifax
- TransUnion
Thereâs rightly a lot of debate about the role of credit scores play for customers - but crucially Monzo as a lender will use some more nuanced data points but also a TU credit score number isnât a direct comparison for an Experian credit score number! (My Experian one is worse since I remortgaged and opened a current account in the last 6 months!)
It is just seeing your mortgage (or using our Credit Tracker with our Paid plans) which is TransUnion specific!
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I have mine on my Tinder profile and the ladies seem to love it
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But if it worked, surely youâd no-longer be on Tinder?
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There was a Financial Times article that came out of yesterday:
UK house prices fall at fastest pace in more than a decade
âJeremy Leaf, an estate agent in London and a former residential chair of the Royal Institution of Chartered Surveyors (Rics), said the ONS data was the most comprehensive of all surveys because it includes cash and mortgage transactions, but that it reflected market activity of at least a few months ago.â
The good news (if you see it that way) is that house prices seem to have steadied a little with the house price indices that are more of a leading indicator the the ONS data.
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Weâve not got plans to make these dismissible (although the deal reminders one does disappear once you set one)
I explained the rationale briefly closer to the time in October - but in short it allowed us to make some of the other entry-points considerable smaller and gives us the space to put more creative content and insights in front of users.
It is worth considering that the average customer is probably much less familiar with the overall structure than the lovely bunch on the Community so more prominent entry-points allow for better (re)discovery! 
Besides⌠how else will we be able to tell you about the brand new update to the overpayments calculator that is currently underway?! 
Ooops spoiler alert⌠
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Will you be enabling overpayments to be initiated directly from the app via Open Banking� Because, if so, that would be great
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Alas - this is correct that mortgage accounts arenât available through Open Banking so it means we canât do fun things like see a balance or make a payment against it - which is why weâre proud of what weâve managed without this (and also why no one had ever attempted it before us 
)!
We do have some ideas on how we could achieve the âmake an overpaymentâ experience 
buuuut one area of uncertainty I have is how we can manage the period of uncertainty between when a payment was made and the 4-6 weeks of when that would be reflected in your credit report (and we wouldnât see it as a specific extra payment in your credit file).
I really welcome folksâ thoughts on how youâd feel about that!
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Issue: I have two properties, with two mortgages. I can see both on monzo. The issue is that the home value for property A (ÂŁ600,000) shows for both property A and property B.
Property B is valued at ÂŁ165,000. Whichever property I update, the updated value is pulled through for both properties, which means the equity shown is incorrect.
Details to reproduce: update value for property A, the same value is then shown for property a and property b
OS: iOS
Device: IPhone
App Version: 5.58.0
Screenshots:
Hi there - now that is odd and not something weâve seen!
Let me drop you a DM (and if youâre happy to share) for the email address you use for Monzo and I can get one of the Engineering team to take a look at what might be causing this!
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