With the above in mind, £100 goodwill has been applied for aforementioned issues.
They did request screenshots in their FRL which I’ve sent across. As the issue is not resolved, just thrown a band aid on hoping it’ll go away, it requires further investigation.
@Carlo1460 and @npc_06 There do appear to be some oddities of the C&C account, but it’s not offered by the usual RBS online application process, so to an extent these should probably be expected.
I do feel the more people raise issues about it, and the more RBS staff have to try and resolve them, it’s only a matter of time before someone decides the hassle/cost is outweighing what ever the reasons are for keeping things the way they are.
If it’s a major piece of functionality and it’s a main account you’ve had for years / intent to keep long term, then I appreciate it’s probably worth seeing what can be done, but in this case there appears to be no quick fix, and you both seem to plan to switch away anyway.
Sorry if this seems a bit grumpy, it’s clearly your choice on any next steps, but I know a fair few people on here do seem to enjoy the account, myself included, even if it’s not your bag anymore.
Even so, if something is broken, for the all intents and purposes that link does exist, then it needs to be fixed.
If they aren’t aware of the problem, how can they fix it?
The travel account isn’t the main problem, I cannot apply for credit products properly, which is a problem that needs to be fixed, not pinned down by the child and co sortcode as proven by many here in this thread.
That was the bulk of my complaint. The travel account I won’t even use, but added to the complaint because as explained, something is broken and needs fixing, regardless how I apply.
The products should be the same, without limitation for how one person applies opposed to the other.
If the form solely exists for internal use, then it should be shut down publicly and used for that purpose only.
As has been said, it is not a choice given to customers, there is no single direct link from the current website. Plus, you also don’t only get half the service, it’s not as if contactless has failed or something, it’s 99%.
Surely it makes sense to leave it to the people who do want to be customers to decide?
But that takes away the choice, no one is forced to use the form, and most people will find it through forums like this, where the pros and cons are outlined.
I also would not be too sure about it causing the closing of accounts, some were closed before. C&C for truly private banking clients may remain - although even that is technically classed as a legacy brand on the RBS site, but others could easily be moved off.
There is nothing wrong with reporting an issue to RBS. If the account is behaving differently due to the use of an unofficial form, then RBS has every right to fix that. Carl has done nothing wrong.
I have to say, “Child & Co” has an apt name, given how many toys are being thrown out of prams on this thread…
I guess if the brands may be fading out, the inclusion of the above may be intentional, not for detriment or inconvenience, just level of effort required to make them work not being cost effective.
I don’t think people are concerned for RBS emotional welfare or finance situation at having to do a fix, more just they may decide it’s not worth it, and shut people out of something they enjoy, which let’s be honest was achieved via a loophole.
You realise the card isn’t going to disappear from your wallet? RBS is not going to turn up to demand you hand it over.
You will just get a new design upon expiry.
For all you know, this unofficial form may have slipped off their radar and may even be skipping some KYC checks, especially as at least one user has said they were rejected by the official process but accepted via the unofficial form.
I would go further and say that there could be a moral obligation to bring it to their attention.
