I forgot to mention lin Feb that there were some changes to both NatWest and RBS Premier - the following mails came out with the heading ‘We’re improving your service’
We want to let you know about some changes we’re making to improve your Premier Banking service.
Your team of Premier managers are on hand from 8am to 8pm, seven days a week.
• We’re making it easier for you to speak with a Premier manager at a time and on a day that suits you.
• From 26th February, you’ll have a team of Premier managers available to you instead of just one.
• This means you’ll no longer have a single named point of contact, but the team will be more accessible and available to support you between 8am and 8pm, seven days a week, by phone or by video call.
Specialist advice and financial planning from Coutts.
• As a Premier customer, you can access our team of wealth managers to talk about investments, pensions, tax and full financial planning delivered by Coutts (eligibility criteria and fees may apply).
Dedicated support when buying or moving home.
• If you need mortgage advice, you can speak to a specialist mortgage adviser who works with your Premier team to help you through the home-buying process.
Access your banking and investments, 24/7.
• Manage all your banking and investments using our mobile app.
• If you need to speak to us for day-to-day banking queries, your dedicated Premier 24 team will continue to be open 24 hours a day, seven days a week.
• If you’re registered for Voice ID, as soon as you start talking your voice will confirm who you are.
You can also find out more about the features and benefits available to you on our Premier Banking webpage.
The B&W one isn’t even centred, Doesn’t say ‘Bankers’ nor have the ‘Your attention is drawn to the important notes inside’, the notes inside are blue and doesn’t have the yellow C&Co branding pattern, it’s just blue lines. Even the 1 Fleet Street is absent, mine says Manchester.
Would it be possible that different Chequebook are sent depending on how you order it? I asked a live agent to do it, maybe if you order yourself though online banking ‘Order a Chequebook’ you get a different one?
As soon as I get my Drummonds Card I will manually order a chequebook in online banking to conform my hypothesis.
Personally, I’d think not having a single point of contact was not an improvement. Of course they wouldn’t say that in the email though. Maybe it’d be good if you have a single POC, and then if they weren’t available you get put through to another one. Do they allow things to be done by email or not now there isn’t a specific contact please?
Hopefully, they decide to change this at some point, but who knows. Maybe they aren’t planning on keeping people with Visa for very long considering the shortish expiry date, so might not see the point of changing it?
I disconnected my RBS account and went through the process again, which allowed me to select both accounts but it still shows nothing and doesn’t give me the option to connect when I go into the Child & Co card.
I’m on 17.5 beta but I’m sure it doesn’t matter either. I removed the Child & Co card and re-added but still the same. It’s not a massive issue but just strange that the standard RBS card has it when they’re essentially the same cards just with a different image.
If you have a standard RBS account as well as the Child&Co or Drummonds it lets you access all your accounts via the Apple Payment Service, but unfortunately it doesn’t show in the wallet despite it being switched on for each account in settings.
I have an RBS credit card and can’t get the Drummond and Child balances to show. I’ve turned them on the settings but it doesn’t work. In fact my credit card balance doesn’t show properly either: it just shows “available balance” as £0.
How do you do this? I’ve get the debit and credit cards showing in my wallet but is there something extra I need to do in order to access the Apple payment service?
You go in via the prompt in the wallet app for the standard purple RBS account card, then when it takes you to the RBS app it should show you all your accounts that can be linked.
However when it throws you back into the wallet app it asks you to select the account the card is associated with because of the multiple accounts, you do this, then it shows for the standard purple RBS account, but there is then no prompt for the Child & Co or Drummonds account, despite both accounts showing in settings of the wallet app.
I guess they’ve just not switched it on for these types of accounts to get the prompt.
