Royal Bank of Scotland (RBS) Chat

Hopefully you’ll soon be up and running!

Hi guys, is there any chance I would be able to message someone to find out how to get the Drummonds account please? I am an existing RBS account holder. Thank you,

Apply via the old form.

Decided to join Drummond’s Club :face_with_hand_over_mouth:

If you’ve got payees setup on the account you’re transferring in, they’ll come across. Because of that, I’ve not needed to set up any new ones even a year down the line.

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Don’t laugh, but my eldest has been eating better since he found out that banks will pay you to change accounts :rofl:

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So, 30 mins very slow chat via Cora to get my account number, then told to call up to sort.

Got answered instantly, got through a little security without any details but they couldn’t send the sms to my phone to verify me due to my account being too new and in some “transitioning” period.

I can go to branch with ID to get account number or just wait for shizzle in the post which is my preferred way tbh :joy:

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Yeah, I think mine just appeared. Way before the postal stuff if memory serves.

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Yeah, I would just wait, it doesn’t take all that long for stuff to arrive.

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Although, I say that, but it’s coming up to 14 days and I’m still without a card reader and access to biometric approval :eyes:

They tell me it has definitely been ordered…

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Spoke to them today, they just told me that they need to build a profile of me by me using the account.

I am a completely new customer to RBS, if that makes any difference?

yeah I’ve never had Natwest either.

Who knows! I guess I’ll just have to wait it out.

Any got their chequebook yet?

Fraid not, I’ve never had an account with a bank which uses them.

I’ve set up the things I need to over the phone so it’s not an urgent issue.

I have about seven Nationwide ones :sweat_smile:

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Just wait for your card and pin then that’s enough to get into the internet banking

You’re not even trying :grin: Thanks to us running a small cottage industry collecting the various payouts, we are well into double figures!

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Just looking at the budgeting and spending, can you change the category a transaction is tagged initially?

Also, can anyone snapshot or note what the 12 categories are?

I’m impatient I know :melting_face:

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Super! Look how smooth that app is!

Can you change a transaction category?

Found these pictures on the money saving expert forum. What a downgrade from the golden goodness!

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